Leasing Manager

RPM Living • North Lauderdale, FL

1d • Onsite

About The Position

The Leasing Manager leads the leasing team and works to achieve effective leasing, marketing, and positive relations at an apartment community. The role handles leasing activities from prospect outreach and apartment tours through applications, lease execution, move-ins, renewals, and move-outs, while delivering excellent customer service and supporting resident retention. It also oversees leasing staff, coordinates with the maintenance team on resident service requests, and helps maintain the community’s visibility and market position.

The position is based on site, primarily in an office setting, with some time outdoors and exposure to the elements. A flexible schedule is required, including weekdays, nights, and weekends as needed to meet business needs.

Requirements

• A flexible schedule, including weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs.
• Ability to sit for extended periods while working at a desk.
• Ability to climb stairs.
• Ability to read documents, computer screens, and data.
• Ability to hear and understand verbal communications in person and over the phone or computer.
• Ability to occasionally lift or carry items such as files or office supplies weighing up to 20 pounds.
• Ability to use mobile devices and applications for work-related tasks.

Nice To Haves

• A valid driver’s license is preferred.

Responsibilities

• Lead the leasing team and oversee staff training, development, evaluation, and rewards; provide feedback on pricing, product, and team performance.
• Conduct activities necessary to close leases, including setting appointments, generating leads, conducting tours, maintaining showrooms, and following up with prospects.
• Use marketing strategies within the marketing budget and plan, including competitive rental rates, referrals, promotions, locators, and outreach.
• Represent the community favorably to support property objectives and public recognition.
• Support resident retention by planning resident functions and attending after-hours events as needed.
• Complete paperwork related to leases, move-ins, check-outs, and other busy periods in a timely manner.
• Attend daily and weekly goal-setting meetings as appropriate.
• Greet and professionally qualify prospects using guest cards in the Lead Management Software.
• Assist prospects with applications and deposits in accordance with company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, conduct credit checks and rental-history verifications, submit applications for Community Manager approval, and follow up with applicants.
• Show apartments, close leases, prepare apartments for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
• Help maintain an active and effective social media presence for the property.
• Survey competing properties, conduct outreach marketing, and update Radix or equivalent systems as needed.
• Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Provide excellent customer service and maintain high resident-service standards.
• Coordinate with the property maintenance team to support prompt responses to resident service requests and completion in accordance with company standards.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks, including Costco membership, movie tickets, and health, wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed