Leasing Manager

Avenue5 Residential • Pleasant Hill, CA

1d

About The Position

The Leasing Manager oversees apartment rentals, move-ins and move-outs, and lease renewals. The role markets the property and interacts with prospective and current residents to support occupancy, resident retention, and client satisfaction. It also involves training and coaching leasing consultants, maintaining accurate records and documentation, coordinating with maintenance, and supporting a positive resident experience while complying with company policies and applicable laws.

Requirements

• High school diploma.
• At least one year of residential leasing and/or management experience.
• Prior experience with a revenue management system.
• Prior experience with Yardi or an equivalent property management system.
• Prior experience with customer reputation management tools.
• Excellent customer service and interpersonal skills, including the ability to relate to others.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Ability to communicate effectively and sensitively with all levels of management.
• Sensitivity when handling confidential matters.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns quickly, accurately, and with adequate detail.
• Ability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Valid driver’s license, clean driving record, and current auto insurance.
• Must comply with all safety requirements.
• Must complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

• Train, coach, and conduct regular meetings with leasing consultants to support strong performance.
• Generate and handle leasing traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and processes.
• Review lease applications for accuracy and payment before forwarding them to the property manager for approval.
• Conduct outside marketing and employer outreach, review marketing advertisements, and support marketing plans and advertising updates as needed.
• Record traffic activity accurately in the computer and convert phone inquiries into scheduled property tours.
• Follow up with prospective residents by phone, mail, or email and orient prospective and current residents to the property.
• Process renewal paperwork and deliver it to current residents monthly.
• Create and maintain resident files, including reviewing move-in paperwork with new residents.
• Complete daily opening and closing procedures and keep model apartments ready for tours.
• Coordinate move-in and move-out schedules with maintenance and inspect apartments before move-ins to confirm readiness.
• Help process resident work orders and ensure they are completed promptly.
• Shop competitors and complete weekly market surveys.
• Help plan and implement resident activities to support retention.
• Provide excellent customer service and promote a quality living experience; respond to resident requests promptly and accurately.
• Help manage resident issues, including neighbor disputes.
• Inspect buildings and grounds for safety and cleanliness and notify maintenance about repair needs.
• Comply with company policies, health and safety requirements, and applicable local, state, and federal laws.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• Time-off plan including 10 paid holidays, a community service day, and the employee’s birthday.
• Mentoring.
• Professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED