Leasing & Experience Consultant II

Prime Residential Property Management LP • Fremont, CA

22d • Onsite

About The Position

Prime Residential is an owner and operator of more than 19,000 multifamily apartments and townhomes. The Leasing & Experience Consultant II is the primary point of contact for current and prospective residents and works as part of the on-site property management team. The role combines sales, leasing, hospitality, and resident support to build strong customer relationships and provide an exceptional experience at the community. The position is at Camden, a 192-unit community in Fremont, California, and is scheduled Tuesday through Saturday, 9:00 a.m. to 6:00 p.m. Target pay is $26.88 per hour plus leasing commission.

The consultant welcomes and qualifies prospective residents, presents the community and its amenities, supports applicants through the leasing process, and helps residents with move-ins, service requests, concerns, and community activities. The role also includes leasing administration, market research, event coordination, resident communications, and supporting operational standards. The consultant may mentor and train other leasing team members and help monitor leasing performance and customer experience.

Prime Residential describes its culture as diverse and inclusive and emphasizes customer service, respect, responsiveness, and efficiency. The company is an equal opportunity employer and states its commitment to applicable fair employment practices.

Requirements

• A bachelor's degree or equivalent experience is preferred.
• One to three years of multifamily housing experience is preferred.
• Consistent ability to demonstrate an enthusiastic, positive approach to customer service and sales.
• Effective oral, listening, and written communication skills.
• Ability to work independently and collaboratively as a team player.
• Proficiency in Microsoft Office, including Word, Excel, Outlook, and Teams, and RealPage or other property management software.
• Ability to prioritize and multitask.
• Ability to present oneself professionally in appearance and demeanor.
• Valid driver's license for operating a community vehicle and/or leasing golf cart.

Nice To Haves

• Knowledge of or familiarity with customer relationship management software.
• A bachelor's degree or equivalent experience.
• One to three years of multifamily housing experience.

Responsibilities

• Greet and qualify prospective residents, identify their needs and preferences, and present the community, amenities, and apartment homes.
• Respond to prospect and resident inquiries by phone, email, and text, and ensure professional, timely follow-up.
• Compile lease application information, assist with verifications, and notify applicants of qualification results.
• Tour the community and apartment units with prospects, and schedule appointments for new and returning prospects and transferring residents.
• Research competing properties and update market survey information regularly.
• Develop and communicate marketing ideas, distribute marketing materials, solicit reviews, and support community leasing goals.
• Participate in resident relationship-building activities, resident functions, appreciation events, and community gatherings.
• Assist residents with concerns, complaints, service requests, move-ins, move-outs, renewals, and related communications; route requests to the appropriate department and follow up as needed.
• Conduct move-in orientations, introduce residents to community departments and services, and provide local recommendations.
• Assist with community services and logistics such as parking assignments, amenity registrations, elevator reservations when applicable, pet registration, delivery services, cable setup, and move-in checklists.
• Record and process calls, messages, requests, and other activity in CRM or property management software, and maintain organized leasing files and paperwork.
• Complete new lease and renewal paperwork and update reports, notices, cancellations, transfers, renewals, and other daily activity records.
• Maintain the cleanliness and presentation of the leasing office, lobby, hospitality area, clubhouse, model units, vacant apartments, amenities, and common areas.
• Attend required training and comply with Fair Housing laws, landlord-tenant laws, company policies, and operational standards.
• Provide training, guidance, and mentorship to leasing colleagues and help ensure consistent adherence to procedures.
• Monitor leasing metrics and key performance indicators and identify trends and opportunities for improvement.
• Support a customer-focused, inclusive team culture and assist the management team with special projects and other assigned tasks.

Benefits

• Comprehensive medical, dental, vision, and prescription plans.
• Standard paid time off, 11 company holidays, two floating holidays, a birthday day off, and a volunteer day off.
• 401(k) matching up to 4%.
• Prime Academy development opportunities, including foundational skills, technical skills, and leadership essentials.
• Tuition reimbursement for continuous learning.
• Employee housing discount at Prime Residential properties.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed