Leasing Consultant

Avenue5 Residential • Arlington, VA

13d

About The Position

Avenue5 Residential is seeking a Leasing Consultant at Fisher House to coordinate apartment rentals and affordable housing compliance, move-ins, move-outs, lease renewals, and recertifications. The position interacts directly with prospective and current residents to support occupancy, resident retention, and client satisfaction. It emphasizes attentive, empathetic customer service and helping residents enjoy a quality living experience.

Requirements

• High school diploma.
• Excellent customer service and interpersonal skills, including the ability to relate to others.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Ability to communicate effectively and sensitively with all levels of management.
• Sensitivity in handling confidential matters.
• Ability to work independently and prioritize effectively in a fast-paced environment with urgency.
• Ability to relay technical concerns quickly and accurately with adequate detail.
• Ability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Valid driver’s license, clean driving record, and current auto insurance.
• Must comply with all safety requirements.
• Must complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Nice To Haves

• At least one year of previous sales experience.
• At least one year of previous residential leasing experience.
• At least one year of previous residential leasing experience with Affordable Housing Programs.
• Prior experience with Yardi Voyager or an equivalent system.

Responsibilities

• Provide excellent customer service to prospective and current residents and promote a quality living experience.
• Generate and manage leasing traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and processes.
• Keep model apartments ready for tours and orient prospective and current residents to the property.
• Process renewal paperwork and deliver required documentation to current residents monthly.
• Maintain detailed records of leasing traffic in the computer and follow up with prospective residents by phone, mail, or email.
• Convert phone inquiries into scheduled property tours.
• Inspect apartments before move-ins and coordinate move-in and move-out needs and schedules with the maintenance team.
• Create and maintain confidential resident files and review move-in paperwork with new residents.
• Complete weekly leasing reports accurately and on time, and complete daily opening and closing procedures.
• Support resident relations during tenancies by ensuring requests are handled promptly and accurately.
• Shop competitive properties.
• Inspect buildings and grounds for safety and cleanliness and alert maintenance to repair needs.
• Help process resident work-order requests and ensure work is completed in a timely manner.
• Provide clerical support as needed, including answering calls, filing, and processing property invoices.
• May assist with planning and implementing resident activities to support resident retention.
• Comply with company policies, health and safety requirements, and applicable local, state, and federal laws.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• Generous time-off plan, including 10 paid holidays, a community service day, and the employee’s birthday.
• Mentoring.
• Professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED