Leasing Consultant

Avenue5 Residential, LLC • Murrieta, CA

13d • $21 - $22

About The Position

The Leasing Consultant coordinates apartment rental activities, move-ins, move-outs, and lease renewals. The role involves working directly with prospective and current residents to support occupancy, resident retention, and client satisfaction. The Leasing Consultant provides customer service, processes leasing and resident documentation, maintains records, coordinates with maintenance, and supports property operations and resident relations.

Requirements

• High school diploma required.
• Excellent customer service and interpersonal skills, including the ability to relate to others.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Strong interpersonal skills to communicate effectively and sensitively with all levels of management.
• Sensitivity when handling confidential matters.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to communicate technical concerns with adequate detail, quickly and accurately.
• Ability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Valid driver’s license, clean driving record, and current auto insurance required.
• Must comply with all safety requirements.
• Must complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Nice To Haves

• Minimum of one year of previous sales experience preferred.
• One year of previous residential leasing experience preferred.
• Prior experience with Yardi Voyager or an equivalent system preferred.

Responsibilities

• Provide excellent customer service to prospective and current residents and promote a quality living experience.
• Generate and handle leasing traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and processes.
• Keep model apartments in touring condition and orient prospective and current residents to the property.
• Process renewal paperwork and deliver documentation to current residents monthly.
• Maintain accurate traffic records in the computer and follow up with prospective residents by phone, mail, or email.
• Convert phone inquiries into scheduled property-tour appointments.
• Inspect apartments before move-ins and coordinate move-in and move-out needs and schedules with maintenance.
• Create and maintain confidential resident files and review move-in paperwork with new residents.
• Complete weekly leasing reports accurately and on time, and complete daily opening and closing procedures.
• Support resident relations during residents’ tenancies by responding promptly and accurately to requests.
• Shop competitive properties.
• Inspect buildings and grounds for safety and cleanliness and notify maintenance of repair needs.
• Assist with resident work-order requests and ensure work is completed in a timely manner.
• Provide clerical support to management, including answering calls, filing, and processing property invoices as needed.
• Assist with planning and implementing resident activities when requested.
• Comply with company policies, safety requirements, and applicable local, state, and federal laws.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Competitive pay.
• Basic life insurance.
• Matching 401(k) contributions.
• Time-off plan including 10 paid holidays, a community service day, and the employee’s birthday.
• Mentoring.
• Professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED