Leasing Consultant -Tax Credit Experience

ResidentialONE•Baltimore, MD

About The Position

The Leasing Consultant is responsible for leasing and marketing multi-family residential apartments and maintaining positive resident relations. Under the daily direction of the Assistant Property Manager, if applicable, or the Property Manager, the consultant works with prospective and current residents, supports community operations, and may perform other duties as assigned by their Manager or Regional Director. The listed pay range is $20–$22. The role covers leasing, administrative support, resident retention, neighborhood marketing, and safety. The Leasing Consultant greets and qualifies prospects, conducts apartment and community tours, processes applications and move-in paperwork, supports renewals, handles resident inquiries, coordinates maintenance requests, and contributes to the cleanliness and curb appeal of the community. The position also involves outreach and competitive-market research, maintaining accurate records, and following company and applicable safety policies.

Nice To Haves

Tax credit experience, as indicated in the job title.

Responsibilities

Greet and qualify prospective residents, record prospect visits and calls, and maintain guest cards according to established procedures.
Inspect model apartments and available market-ready units, and communicate related service needs.
Demonstrate the community and apartments, explain features and benefits, and work to close leasing sales.
Have prospects complete applications and secure deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports and process applications for approval, including credit checks and rental-history reviews.
Ensure apartments are ready for residents on their agreed move-in dates; obtain required signatures and orient new residents to the community.
Follow up with prospects who did not lease and make further efforts to close the sale.
Assist with renewals, distribute and follow up on renewal notices, and monitor advertising effectiveness.
Gather and file information about local market competition, conduct market surveys, and shop competitive communities.
Accept rental payments and promptly deliver them to the appropriate party; maintain current resident files and daily community inspection records.
Distribute company- or community-issued notices and maintain accurate monthly commission records for leases and renewals.
Assist the management team with other tasks and consistently implement community policies.
Receive resident calls and visits, listen to requests and concerns, answer questions, and follow up promptly when a matter cannot be resolved immediately.
Complete maintenance service requests promptly, inform the maintenance team, and contact residents to confirm completed repairs are satisfactory.
Maintain open communication with supervisors and residential staff, and contribute to community cleanliness and curb appeal.
Assist with planning resident functions, attend them, and serve as a host when directed.
Participate regularly in neighborhood outreach marketing to attract prospective residents and advise residents of referral concessions when permitted.
Assist with placing, removing, or updating banners, balloons, signs, flags, and other marketing materials; distribute newsletters, pamphlets, and flyers.
Learn and comply with company and applicable local, state, and federal safety rules, and ensure unsafe conditions are corrected in a timely manner.
Perform other duties as assigned.