Leasing Consultant - The Bower

RangeWater Real Estate•Hardeeville, SC

6d•Onsite

About The Position

The Leasing Consultant executes the property's marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident-retention goals. The role handles leasing activities for prospective residents, supports resident satisfaction throughout the lease term, and secures lease renewals. The position involves in-person prospect interactions, property tours, application processing and screening, lease preparation, move-in coordination, marketing, market research, lease enforcement, resident communications, and maintaining the property's safety, cleanliness, and appearance. The role also responds to customer concerns, monitors market and competitor conditions, and implements marketing plans and property policies to support occupancy and sales results. The schedule is 40 hours in a regular work week. Typical site hours may vary by location and include Monday through Friday, 9 a.m.–6 p.m.; Saturday, 10 a.m.–5 p.m.; and Sunday, 1 p.m.–5 p.m. The employee works in an office and is frequently exposed to outdoor elements. Weekend work is required when scheduled, and routine local travel may be required for business errands, meetings, and training.

Requirements

High school diploma or GED equivalent.
Must be available to work weekends when scheduled.
Must be able to perform essential job functions unaccompanied.
Communication, presentation, and delivery skills, with the ability to connect with people at all levels.
Proficiency with internet, word processing, spreadsheet, and database management programs for reporting.
Valid current driver's license.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.
Frequently able to stand, walk, reach, climb, stoop, and squat; intermittently sit and perform keyboard work.
Ability to work in an office environment and tolerate frequent exposure to outdoor conditions that may include unpleasant or hazardous temperatures, weather, odors, or landscaping.
Ability to work in a stressful environment and work peacefully with coworkers and residents.

Nice To Haves

Experience in property management, sales, marketing, or customer service sufficient to manage the day-to-day operation of an apartment community.
Strong proficiency in property management software, preferably Entrata, Yardi, and/or One Site.

Responsibilities

Perform in-person sales and leasing activities, including greeting and qualifying prospects, conducting property tours, showing apartments, processing applications, conducting credit screenings and criminal background checks, preparing lease and move-in packages, and coordinating move-ins and lease signings.
Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
Design and execute offsite marketing activities to generate property traffic, including resident referral and employer outreach programs, internet marketing, social media, and property-specific marketing plans and special programs.
Gather, analyze, and interpret market and economic trends that may affect the property and recommend improvements.
Stay informed about changes in technology, industry standards, leasing and sales tools, and processes.
Carry out lease enforcement processes, including apartment inspections, evictions, collections, and notifications, and take appropriate action under the lease agreement.
Follow up with prospects and new residents to support leasing decisions and satisfaction.
Support the lease renewal program in advance of move-out dates and ensure renewal documents are signed and implemented on time.
Respond courteously and promptly to resident and client/owner questions and concerns, resolve problems, and document or route requests to the appropriate individuals.
Maintain the property's safety, cleanliness, general appearance, and appeal; report equipment malfunctions and employee, visitor, or resident injuries or accidents.
Inspect the property daily, including the leasing office, amenities, and model units, to ensure show-quality standards.
Resolve customer complaints and issues.
Monitor current market and competitor conditions, develop and implement short- and long-term marketing plans and goals, and follow property policies for concessions, specials, and other occupancy programs.