Leasing Consultant - The Bower

RangeWater•Hardeeville, SC

About The Position

The Leasing Consultant executes the property's marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals. The role involves leasing to new residents, supporting resident satisfaction throughout the lease term, and securing lease renewals. The position is scheduled for 40 hours in a regular work week. Site hours vary by location; typical hours are Monday through Friday, 9 a.m. to 6 p.m.; Saturday, 10 a.m. to 5 p.m.; and Sunday, 1 p.m. to 5 p.m. Weekend work is required when scheduled. The role works in an office environment and frequently involves exposure to outside elements, including potentially unpleasant or hazardous temperatures, weather, odors, and landscapes. Routine local travel may be required for business errands, meetings, and training. The employee must be able to perform essential job functions unaccompanied, with reasonable accommodation where applicable.

Requirements

High school diploma or GED equivalent.
Valid current driver's license.
Communication, presentation, and delivery skills, including the ability to connect with people at all levels.
Proficiency with internet, word processing, spreadsheet, and database management programs for reporting.
Ability to work weekends when scheduled.
Ability to perform essential job functions unaccompanied.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.
Ability to frequently stand, walk, reach, climb, stoop, and squat, and intermittently sit and perform keyboard work.
Ability to work in a stressful environment and work peacefully with coworkers and residents.

Nice To Haves

Property management, sales, marketing, or customer service background sufficient to manage the day-to-day operation of an apartment community.
Strong proficiency in property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Perform in-person sales and leasing activities to meet property revenue and occupancy goals, including greeting and qualifying prospects, conducting tours and showing apartments, processing applications, conducting credit screening and criminal background checks, preparing lease and move-in packages, and supporting move-in and lease signing.
Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
Design and execute offsite marketing activities to generate property traffic, including resident referral and employer outreach programs, internet marketing, social media, and property-specific marketing plans and special programs.
Gather, analyze, and interpret market and economic trends that may affect the property, and recommend improvements.
Stay informed about changes in technology, industry standards, and leasing and sales tools and processes.
Carry out lease enforcement processes, including apartment inspections, evictions, collections, and notifications, and take appropriate action under the lease agreement.
Follow up with prospects and new residents to support satisfaction and finalize leasing or renewal decisions.
Support the lease renewal program in advance of move-out dates and ensure renewal documents are signed and implemented on time.
Respond promptly and courteously to resident and client or owner concerns and questions; resolve problems or document and convey requests to the appropriate people.
Maintain property safety, cleanliness, and general appearance, and report equipment malfunctions and employee, visitor, or resident injuries and accidents.
Inspect the property daily, including the leasing office, amenities, and model units, to ensure the property and show units meet company standards.
Resolve customer complaints and issues.
Monitor market and competitor conditions that may affect occupancy and sales, develop and implement short- and long-term marketing plans and goals, and follow established policies for concessions, specials, and other occupancy programs.