Leasing Consultant-The Statler

Millennia Housing Management•Cleveland, OH

About The Position

The Millennia Companies seeks a Conventional Leasing Agent to share responsibility for the overall operation and daily activities of the leasing office. Reporting to the Community Manager, the role focuses on minimizing vacancies, leasing apartments, promoting positive resident relations, assuring program compliance, and completing office tasks. The Leasing Consultant provides community tours, manages move-in and move-out details using inspection checklists, coordinates maintenance requests for timely completion, and helps ensure the community is clean, safe, and well maintained. The role collaborates with the community team and maintenance partners on apartment turnovers, leasing, compliance, and stable fiscal operations. It manages the marketing and leasing process from start to finish, presents apartments and the community compellingly, and builds relationships with prospects and the broader community. The position also supports marketing plans based on current market information, processes rental applications, advertises, and administers property marketing goals. Work takes place indoors and outdoors in a residential setting, with regular exposure to weather, noise, people, and equipment. Travel is required and may occur weekly, generally for up to one to three days. The employee must be available for various shifts during regular business hours, including evenings and weekends.

Requirements

Extensive sales experience.
Marketing, sales, or customer service experience.
Excellent time-management and multitasking skills.
Strong customer-service skills when interacting with team members, residents, prospective residents, housing authority representatives, and visitors.
Strong organizational skills and practical decision-making abilities.
Strong Microsoft Office skills, including Word and Excel; experience with PowerPoint is also specified.
Knowledge of accounting for collecting and tracking rents and posting them to appropriate records.
Excellent verbal and written communication, customer-service, and interpersonal abilities.
Ability to analyze complex problems, propose workable solutions, and implement corrective actions.
Ability to influence effectively and gain stakeholder support for ideas and approaches amid shifting priorities.
Understanding of data analysis, budgeting, and business operations.
Strong analytical and problem-solving capabilities, a strategic and business mindset, and excellent organizational skills.
Willingness and ability to travel; travel commitments are generally up to one to three days but may occur weekly.
Ability to work various shifts during regular business hours, including evenings and weekends.
Ability to work independently or as a team member and support managers with special projects.
Ability to collaborate across functional areas and organizational levels and build relationships.
Ability to occasionally stand, walk, sit, handle objects or controls, reach, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear, and taste or smell.
Ability to occasionally lift or move up to 20 pounds.
Vision abilities including close, distance, color, peripheral, and depth vision, and ability to adjust focus.
Employment is contingent on completing background checks, including reference checks, pre-employment drug testing, credit review, and criminal background review.

Nice To Haves

One or more years of prior market-rate apartment leasing management experience preferred.
Minimum high school degree or GED equivalent preferred.
Multifamily housing experience is a plus.
Onesite experience is a plus.

Responsibilities

Fill occupancy and assist with all activities related to leasing apartments.
Present properties and amenities positively to prospective tenants.
Track prospect leads and follow up with prospects.
Greet and pre-qualify prospects, conduct property tours, overcome objections, and use closing techniques.
Complete required leasing paperwork, reports, database entries, and documentation accurately and on time.
Handle telephone calls, retrieve messages, and return calls.
Conduct move-in orientations and inspections, execute move-in documents, verify utility accounts have been transferred, and collect all monies due before releasing keys.
Maintain leasing files, enter leasing data into computers, and submit completed move-in files to the Assistant Property Manager.
Maintain positive resident relations by responding in a friendly, professional, and timely manner, with a strong emphasis on customer service.
Notify the Community Manager of unsafe conditions or areas of concern.
Support the Community Manager with other duties as needed based on property circumstances.
Collaborate with the community team and maintenance partners on apartment turnovers, leasing, compliance, maintenance requests, and property operations.
Develop and revise marketing plans using current market information and changing market needs; build community relationships, process applications, advertise, and administer marketing goals.