Leasing Consultant

BH Management Services, LLC•Roswell, NM

69d

About The Position

The Leasing Consultant responds to inquiries and leads from prospective clients to identify potential renters, market and lease apartments, and renew leases in accordance with company standards and Fair Housing guidelines. The role provides excellent customer service, demonstrates a strong commitment to internal and external customers, and represents the company professionally and courteously. Under the direction of the Community Manager, the Leasing Consultant supports the property's daily marketing, administrative, and financial operations. The position involves maintaining knowledge of the community, competitors, leasing documents, and current incentives; processing applications and preparing lease contracts; touring prospective renters; inspecting apartments; and keeping prospect and customer communications accurate and timely. The work schedule is Monday through Friday, though it may vary depending on business needs.

Requirements

Previous experience in a customer-facing or customer service role.
Demonstrated sales and closing skills.
Excellent organizational and communication skills.
Ability to work with a diverse group of people.
Where required by law, hold a state leasing license or be able to obtain the required license(s) within the timeframe required by law.

Responsibilities

Support the property's daily marketing, administrative, and financial operations under the direction of the Community Manager.
Maintain knowledge of the community, local competitors' specials and floor plans, leasing processes, and required documents.
Process lease application paperwork for Community Manager approval and prepare new lease contracts.
Inspect target and show units before prospect visits and conduct tours of vacant or model units and common or amenity areas.
Inspect pre-leased apartments before move-in and promptly report concerns to the Service Manager or Community Manager.
Use and promote third-party online leasing programs appropriately.
Log prospect information and notifications accurately and on time in the property management software.
Check, respond to, and document community and individual emails, voicemails, and text messages.
Stay current on promotions and leasing incentives.
Help complete Move Out Vacant Inspection Checklists accurately and by company deadlines.
Post notices to vacate and other community communications, if applicable.
Assist with daily community inspections to ensure policies are followed and address issues, if applicable.
Perform other duties as assigned.