Leasing Consultant

Brookfield Properties • McKinney, TX

2d • Onsite

About The Position

The Leasing Consultant creates a welcoming first impression for visitors, prospective residents, and current residents while helping prospects find a home in the community. The role is responsible for achieving leasing goals, including occupancy and rent growth, building positive relationships, managing leads in the customer relationship management system (CRM), scheduling and conducting apartment tours, and encouraging prospects to apply. This is a fully on-site position at The Gables of McKinney; remote and hybrid arrangements are not available.

The position combines customer service, sales, and leasing administration. The consultant guides prospects through the leasing, application, screening, and move-in processes; responds to inquiries by phone, email, chat, and text; presents community features and apartments; and follows up on leads and tours. The role also involves processing applications and leases, managing existing-resident leasing requests, coordinating apartment readiness with maintenance, and completing CRM tasks according to established policies and procedures.

The role requires a flexible schedule that includes evenings and weekends, when the community is busiest. Regular days off fall between Monday and Friday. Compensation includes a competitive commission program and may include other bonuses and incentives. The employer offers a full benefits package, vacation/PTO, a 401(k) retirement plan with employer match, education assistance, and associate housing discounts.

Requirements

• High school diploma or GED.
• At least 1 year of sales and customer service experience, including achieving sales goals in a fast-paced environment.
• Demonstrated success in goal setting and achievement and in following a sales process.
• Knowledge of federal and state apartment housing laws; must comply with Fair Housing laws and leasing policies and procedures.
• High energy, sales- and customer-service-driven approach; reliability, attention to detail, self-motivation, and ability to self-manage.
• Ability to work well with diverse individuals and maintain a customer-focused mentality, professional appearance, and sales aptitude.
• Strong written and verbal interpersonal communication skills.
• Skills in Fair Housing laws, affordable housing programs, Microsoft Office, personal accountability, persuasion, and closing sales techniques.
• Ability to work on site at the office every scheduled workday; remote and hybrid arrangements are not available.
• Ability to work evenings and weekends, with regular days off between Monday and Friday.
• Valid driver's license when required by the property.

Nice To Haves

• Associate degree in Customer Service or Hospitality.
• 1–2 years of sales and customer service experience in property management, hospitality, retail, or restaurant work.
• Previous leasing experience in multifamily property management.
• Proficiency with Yardi CRM IQ.

Responsibilities

• Deliver service to prospects and residents, guide prospects through the leasing experience, and support them through application, screening, and move-in.
• Respond to prospect inquiries by phone, email, chat, and text, and encourage prospects to apply.
• Communicate information about the community and apartments, conduct personalized tours, highlight community quality and lifestyle, and use effective selling techniques to close leases.
• Work with the onsite team to achieve occupancy goals and objectives.
• Maintain knowledge of apartments, amenities, local agencies and attractions, rental rates, and competitor promotions.
• Represent the community favorably and contribute to property objectives and public recognition.
• Monitor and qualify inbound leads, conduct tours, follow up after tours, complete leasing activities, and manage leads and customer experience in the CRM.
• Complete assigned CRM tasks within the appropriate time frame.
• Manage existing-resident leasing requests, including lease breaks, roommate additions, and unit transfers.
• Process applications, communicate screening results, prepare and send leases, and collect required move-in information and documentation.
• Inspect apartments before move-in and coordinate outstanding readiness items with the maintenance team.
• Complete the leasing process, including post-tour follow-up emails, prompt prospect calls, and closing CRM tasks.
• Work a flexible schedule that includes evenings and weekends.

Benefits

• Competitive commission program, including bonus and renewal commissions.
• Housing discount and associate housing discounts.
• Other bonuses and incentives where applicable, including referral, training coach, renovation, lease-up, and leasing and occupancy contest bonuses.
• Full benefits package.
• Vacation/PTO policy.
• 401(k) retirement plan with employer match.
• Education assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED