Leasing Consultant

Avenue5 Residential, LLC • League City, TX

12d • $19 - $20

About The Position

The Leasing Consultant coordinates activities related to apartment rentals, move-ins, move-outs, and lease renewals. The role interacts directly with prospective and current residents to support maximum occupancy, resident retention, and client satisfaction. It also provides resident service and assists property management with operational and clerical needs.

Requirements

• High school diploma.
• Excellent customer service and interpersonal skills, including the ability to relate to others.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Excellent interpersonal skills to communicate effectively and sensitively with all levels of management.
• Sensitivity when handling confidential matters.
• Ability to work independently, prioritize effectively, and maintain urgency in a fast-paced environment.
• Ability to convey technical concerns with sufficient detail, quickly and accurately.
• Ability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Valid driver's license, clean driving record, and current auto insurance.
• Must comply with all safety requirements.
• Must complete and pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Nice To Haves

• At least one year of previous sales experience.
• One year of previous residential leasing experience.
• Experience with Yardi Voyager or an equivalent system.

Responsibilities

• Provide excellent customer service to prospective and current residents, listening to their needs and treating them with empathy and respect.
• Generate and handle leasing traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and processes.
• Keep model apartments ready for tours and orient prospective and current residents to the property.
• Process renewal paperwork and deliver documentation to current residents monthly.
• Maintain accurate traffic records in the computer and follow up with prospective residents by phone, mail, or email.
• Convert phone inquiries into appointments to tour the property.
• Inspect apartments before move-ins and coordinate move-in and move-out needs and schedules with maintenance.
• Create and maintain confidential resident files, including reviewing move-in paperwork with new residents.
• Complete weekly leasing reports accurately and on time, and complete daily opening and closing procedures.
• Support ongoing resident relations by ensuring requests receive prompt and accurate responses.
• Shop competitive properties.
• Inspect buildings and grounds for safety and cleanliness and alert maintenance to needed repairs.
• Assist with resident work-order requests and ensure work is completed in a timely manner.
• Provide clerical support as needed, including answering calls, filing, and processing property invoices.
• Assist with planning and implementing resident activities as requested to support resident retention.
• Comply with company policies, health and safety rules and regulations, and applicable local, state, and federal laws.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• Generous paid time-off plan, including 10 paid holidays, a community service day, and the employee's birthday.
• Mentoring.
• Professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED