Leasing Consultant

The Scion Group•New Brunswick, NJ

3d•Onsite

About The Position

The Leasing Consultant, referred to in the posting as an Experience Team Member (ETM), supports The Scion Group’s student-living communities by delivering customer service and building strong relationships within the community. The role combines marketing, relationship building, administration, and customer service in a fast-paced, agile collegiate environment. It calls for strong interpersonal and problem-solving skills and a strong work ethic. The position is based at the assigned property. Working hours include daytime business hours and an after-hours on-call rotation. The company is hiring immediately and is unable to sponsor visas. The posting describes the position as full-time and non-exempt. The listed New Jersey pay range is $21–$22 USD; salary varies by location and other job-related factors.

Requirements

Customer-centric mindset.
Agility and flexibility in a frequently changing environment.
Strong communication and interpersonal skills when working with a diverse population.
Reliability and self-discipline.
Availability to work during summer, holidays, and Turn periods.

Responsibilities

Prioritize interactions and communication with customers.
Provide community and amenity tours.
Share feedback with management about sales barriers and customer objections.
Carry out sales and engagement initiatives outlined by management.
Recommend local marketing opportunities and messaging.
Assist with social media and communication across platforms to engage customers.
Help plan, promote, and execute customer experience and engagement initiatives and other marketing opportunities.
Represent the community positively and professionally in and out of the office.
Maintain general knowledge of the community, market, and policies.
Log, file, and retrieve customer packages.
Assist with housekeeping involved in opening, closing, and maintaining the office, clubhouse, grounds, and amenities.
Schedule and follow up on maintenance requests to support timely resolutions.
Maintain office organization and cleanliness.
Assist with after-hours lockout duties as required.