Leasing Consultant

BH Management Services, LLC•Cary, NC

11d

About The Position

The Leasing Consultant responds to inquiries and leads from prospective clients to identify potential renters, market, lease, and renew apartment leases in accordance with company standards and Fair Housing guidelines, and provide excellent customer service. The role requires a strong commitment to serving internal and external customers and representing the company professionally and courteously. Under the direction of the Community Manager, the Leasing Consultant supports the property's daily marketing, administrative, and financial operations. The position includes maintaining knowledge of the community and local market, preparing lease paperwork, showing apartments and amenities, documenting prospect communications, supporting move-out inspections, and helping ensure community policies are followed.

Requirements

Previous experience in a customer-facing or customer service role.
Demonstrated sales and closing skills.
Excellent organizational and communication skills.
Ability to work with a diverse group of people.
Where required by law, a state leasing license or the ability to obtain the required license(s) within the timeframe required by law.

Responsibilities

Support the daily marketing, administrative, and financial operation of the property under the direction of the Community Manager.
Maintain knowledge of the community and local competitors’ specials and floor plans, and understand leasing units and documents in accordance with company standards and Fair Housing guidelines.
Process lease application paperwork for Community Manager approval and prepare new lease contracts.
Inspect target and show units before greeting and touring prospects, including vacant or model units and common or amenity areas.
Inspect pre-leased apartments before move-in and promptly communicate concerns to the Service Manager or Community Manager.
Understand, use, and promote third-party online leasing programs appropriately.
Log prospect information and notifications accurately and promptly in the Property Management software.
Check, respond to, and document community and individual emails, voicemails, and text messages.
Stay up to date on promotions and leasing incentives.
Help complete the Move Out Vacant Inspection Checklist accurately and by the company deadline.
Post notices to vacate and other community communications, if applicable.
Assist with daily community inspections to ensure community policies are followed and address issues, if applicable.
Perform other duties as assigned.