Leasing Consultant

Centerspace • Omaha, NE

4d • Onsite

About The Position

Centerspace is seeking an enthusiastic, customer-centric Leasing Consultant for Whispering Ridge Apartments in Omaha, Nebraska. The position is responsible for renting apartment units, helping maintain maximum occupancy, and providing an exceptional customer experience that supports resident retention. The Leasing Consultant manages the community’s sales and leasing funnel, works toward company performance benchmarks, promotes available homes, guides applicants through approval and move-in, and serves current residents with their housing needs.

The role follows established procedures and leasing policies, including Fair Housing requirements and applicable laws. The employee receives substantial guidance initially and is expected to work independently once trained, while prioritizing duties, meeting deadlines, and coordinating with teammates and stakeholders. Work is allocated approximately 40% to marketing and sales, 40% to customer service, and 20% to business administration. Some local travel may be required. A standard computer package is issued; employees expected to carry a mobile phone may be eligible for a monthly reimbursement under company policy.

The position reports to the Community Leader. The schedule is Monday through Saturday, 9:00 a.m. to 6:00 p.m., with Wednesday off; Saturdays are included. Candidates must complete a 35-minute pre-employment assessment after applying to remain under consideration.

Requirements

• High school diploma or equivalent.
• Ability to read and interpret documents such as leases, safety rules, instructions, and procedural manuals.
• Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
• Ability to perform basic arithmetic and calculate rates, ratios, and percentages.
• Ability to solve practical problems and interpret written, oral, diagrammed, or scheduled instructions.
• Computer literacy and the ability to use a computer professionally.
• Ability to use property management software.
• Working knowledge of Outlook, Word, and Excel.
• Ability to perform the described physical duties, including occasionally lifting or moving up to 10 pounds.
• Completion of the mandatory 35-minute pre-employment assessment after submitting the job application.

Nice To Haves

• Background in sales.
• Experience with MRI property management software.

Responsibilities

• Manage the leasing and sales funnel at assigned communities and produce results aligned with company performance benchmarks.
• Survey and visit competitors to evaluate their offerings and pricing.
• Prepare the leasing office and tour path for business.
• Generate prospects through online advertising, business outreach, and grassroots campaigns.
• Assist with community social media as directed and follow established quality and frequency standards.
• Help new applicants obtain approval, coordinate leasing documents for move-in, and conduct move-in orientations.
• Provide service to current residents and focus on retention through resident events and appreciation campaigns.
• Coordinate with onsite and support teams to provide exceptional resident service and address resident needs and issues.
• Assist with package handling.
• Communicate with residents by phone, email, text, resident portal, resident app, and other channels.
• Maintain accurate records in software and files and assist with administrative duties as directed.
• Interact professionally with employees, customers, vendors, and suppliers; contribute to team assignments and coordinate work with relevant stakeholders.
• Maintain resident satisfaction while following Fair Housing practices.
• Participate in appropriate industry networking groups and community service projects, and maintain community contacts to promote Centerspace.

Benefits

• Monthly leasing commissions.
• Quarterly renewal bonuses.
• Competitive paid time off.
• 10 paid holidays, plus a diversity day and the employee’s birthday.
• Paid caregiver and paid parental leave.
• 20% discount on Centerspace rent, parking, and storage.
• 32 paid hours of volunteer time off.
• Medical, dental, and vision benefits beginning the first of the month following the start date.
• Centerspace Stock Purchase Plan.
• 401(k) match of up to 5% per paycheck.
• Tuition reimbursement and scholarship program.
• Mobile phone reimbursement may be available under company policy for employees expected to carry a mobile phone.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED