Leasing Consultant

VPM Management, Inc•Santa Paula, CA

11d•$20 - $25•Onsite

About The Position

The Leasing Consultant is a full-time, Monday–Friday position at Citrus Flats, a newly built, 166-unit Tax Credit apartment community in Santa Paula, California. The role is the first point of contact for prospective and current residents, providing information about the community and apartments, supporting leasing and resident retention, and promoting a welcoming community atmosphere. The position also assists the Property Administrator with administrative functions and duties. The Leasing Consultant handles leasing inquiries and property tours; provides accurate information about rental rates, deposits, and lease terms; processes applications, deposits, and lease agreements; and supports resident needs and maintenance requests. Administrative work includes preparing move-in packages, reports, notices, legal packages, resident files, and inspection checklists, as well as maintaining accurate property records in digital systems and property management software. The role also supports HUD and Tax Credit compliance activities, including wait-list management, move-in and annual or interim recertification files, applicant and tenant interviews, income reports, document and signature collection, and required apartment inspections. The position requires customer service, organization, communication, and the ability to perform the physical activities described in the posting.

Requirements

Previous leasing or customer service experience in property management or real estate.
Strong communication and public relations skills, with a professional and courteous manner.
Good organizational skills and attention to detail.
Ability to walk long distances and navigate stairs with ease.
Proficiency with basic computer applications, property management software, and 10-key.
Ability to build trust and deliver outstanding service in a community setting.
Sales and negotiation skills to support leasing goals and occupancy rates.
Ability to read and comprehend written instructions from the Property Administrator and/or Regional Supervisor.
Ability to demonstrate proficiency with property management software and use it effectively in daily operations.
Ability to give direction, adapt to change, establish relationships, anticipate roadblocks, and work in a team environment.
Self-motivation and ability to complete assigned tasks, multitask, and prioritize.
Ability to complete tasks requiring overhead work.
Ability to learn and adapt to property management software systems.
Ability to lift, push, and pull up to 15 pounds and lift and carry materials weighing up to 15 pounds.
Ability to push, pull, bend, and reach constantly.
Ability to walk and stand constantly and safely walk up and down stairs frequently.
Ability to communicate clearly in English with coworkers, residents, vendors, and local agencies.

Nice To Haves

Knowledge of HUD, TCAC, Section 8, Fair Housing, and tenant/landlord laws.

Responsibilities

Answer telephone calls and respond to prospective residents’ questions about lease terms and community features.
Tour the property and vacant apartments with prospective residents, highlighting the benefits of living in the community.
Provide accurate information about rental rates, deposits, and lease terms in accordance with company policies.
Collect and process rental applications, deposits, and lease agreements while following company standards.
Support resident retention and respond promptly to residents’ needs to promote a positive community atmosphere.
Prepare move-in packages, traffic reports, and availability updates.
Handle maintenance requests accurately and ensure their timely completion.
Prepare notices and legal packages, and assist with community activities, newsletters, and resident engagement.
Maintain resident files, reports, and inspection checklists accurately.
Perform additional office and administrative duties as assigned by the Property Administrator and Regional Supervisor.
Use property management software to track tenant information, lease agreements, and financial transactions.
Manage the HUD wait list and accept, update, and contact applicants regarding applications and status updates.
Assist with HUD and Tax Credit move-in files and mass annual recertification files, including applicant and tenant interviews and processing certifications.
Assist with HUD interim recertifications, including tenant interviews and processing certifications.
Assist with generating and verifying HUD/EIV-required monthly and income reports.
Obtain verifications, other required documents, and tenant signatures for certifications in HUD-TRACS software.
Assist with apartment inspections, including generating work orders for HUD- and TCAC-required program inspections.
Manage and update property records in digital systems to ensure accuracy and compliance.
Adhere to company policies and procedures and applicable industry laws.
Adapt to change, establish relationships, anticipate roadblocks, work as part of a team, and complete assigned tasks while multitasking and prioritizing.