Leasing Consultant

Avenue5 Residential, LLC • Winter Garden, FL

7d

About The Position

Avenue5 Residential is seeking a Leasing Consultant to coordinate apartment rentals, move-ins, move-outs, and lease renewals. The role involves direct interaction with prospective and current residents to support maximum occupancy, resident retention, and client satisfaction. The schedule is full-time, Monday through Friday plus Saturdays, with Sundays and one weekday off.

The Leasing Consultant provides customer service, manages leasing and resident documentation, maintains records and reports, supports resident relations, and works with maintenance and property management teams to prepare apartments and address resident needs. The role also includes property inspections, competitive property shopping, and general clerical support.

Requirements

• High school diploma.
• Excellent customer service and interpersonal skills, including the ability to relate to others.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Ability to communicate effectively and sensitively with all levels of management.
• Sensitivity in handling confidential matters.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Ability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, such as a telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Valid driver’s license, clean driving record, and current auto insurance.
• Must comply with all safety requirements.
• Must complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Nice To Haves

• Minimum of one year of previous sales experience preferred.
• One year of previous residential leasing experience preferred.
• Prior experience with Yardi Voyager or an equivalent system preferred.

Responsibilities

• Provide excellent customer service to prospective and current residents and promote a quality living experience.
• Generate and handle leasing traffic, qualify prospective residents, lease apartments, prepare lease documents, and complete move-in paperwork and processes.
• Keep model apartments ready for tours and orient prospective and current residents to the property.
• Process renewal paperwork and deliver renewal documentation to current residents monthly.
• Maintain detailed records of leasing traffic in the computer and follow up with prospective residents by phone, mail, or email.
• Convert phone inquiries into scheduled property tours.
• Inspect apartments before move-ins and coordinate move-in and move-out needs and schedules with the maintenance team.
• Create and maintain confidential resident files and review move-in paperwork with new residents.
• Complete weekly leasing reports accurately and on time, and complete daily opening and closing procedures.
• Support resident relations throughout the tenancy by responding promptly and accurately to requests.
• Shop competitive properties.
• Inspect buildings and grounds for safety and cleanliness and alert maintenance about repair needs.
• Assist with resident work order requests and ensure work is completed in a timely manner.
• Provide clerical support to management, including answering calls, filing, and processing property invoices as needed.
• May assist with planning and implementing resident activities to support resident retention.
• Comply with company policies, health and safety rules, and applicable local, state, and federal laws.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• Generous time-off plan, including 10 paid holidays, a community service day, and the employee’s birthday.
• Mentoring.
• Professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED