Leasing Consultant

LyvWell Apartments•Pearland, TX

13d•Onsite

About The Position

The Leasing Consultant creates a welcoming first impression for visitors, prospects, and residents, and builds rapport while helping prospective residents find a home in the community. The role is responsible for achieving leasing goals, including occupancy and rent growth, and for managing leads, scheduling and conducting apartment tours, and encouraging prospects to submit online applications. The position combines customer service, sales, and leasing administration. The Leasing Consultant guides prospects through the application, screening, leasing, and move-in processes; responds to prospects through calls, emails, chats, and texts; and collaborates with the onsite team to meet occupancy goals. The role also supports existing residents with leasing requests and ensures apartments are ready for move-in. The schedule is flexible and includes evenings and weekends, when the communities are busiest. Regular days off fall between Monday and Friday.

Requirements

High school diploma or GED.
At least 1 year of sales and customer service experience, including achieving sales goals in a fast-paced environment.
Demonstrated success in goal setting and achievement and in following a sales process.
Knowledge of federal and state apartment housing laws; adherence to Fair Housing laws and leasing policies and procedures.
High energy and a sales- and customer-service-driven approach.
Reliability, attention to detail, self-motivation, and ability to self-manage.
Ability to work well with diverse individuals and maintain a customer-focused mentality and professional appearance.
Strong written and verbal interpersonal communication skills and sales aptitude.
Skills in Fair Housing laws, affordable housing programs, Microsoft Office, personal accountability, persuasiveness, and closing sales techniques.
Ability to work a flexible schedule, including evenings and weekends; regular days off fall Monday through Friday.
Valid driver's license if required by the property.

Nice To Haves

Associate degree in Customer Service or Hospitality.
1–2 years of leasing experience in the multifamily property management industry.
Proficiency with Yardi CRMIQ.

Responsibilities

Deliver service to prospects and residents, guide prospects through the leasing experience, and support the application, screening, leasing, and move-in processes.
Respond to prospect calls, emails, chats, and texts, and encourage prospects to apply.
Communicate detailed information about the community and apartments, conduct personalized tours, and use effective sales techniques to close leases.
Work with the onsite team to meet occupancy goals and objectives.
Maintain knowledge of apartments, amenities, local agencies and attractions, rental rates, and competitor promotions.
Schedule tours, show apartments, monitor and qualify inbound leads, follow up after tours, and manage lead-related tasks in the CRM.
Handle existing-resident leasing requests, including lease breaks, roommate additions, and unit transfers.
Run applications, communicate screening results, prepare and send leases, and collect information and documentation needed for move-in.
Inspect apartments before move-in and coordinate outstanding items with the maintenance team.
Complete CRM tasks within the appropriate time frame and manage the leasing process through to completion.

Benefits

Full benefits package
Generous paid time off
401(k) with company match
Growth and advancement opportunities
Referral bonus program
Associate rental discount for those who live on-site
Bonus commission
Renewal commission
Housing discount
Other bonuses and incentives where applicable, including referral, training coach, renovation, lease-up, and leasing and occupancy contest bonuses