Leasing Consultant

Thompson Thrift•Lady Lake, FL

About The Position

The Leasing Consultant serves as a key driver of occupancy and revenue growth at a Class A multifamily community, delivering an exceptional experience to prospective and current residents. As a community brand ambassador, the consultant supports leasing performance, marketing efforts, resident engagement, and community standards. The role guides prospective residents through the leasing journey, builds positive resident relationships, and contributes to occupancy and revenue goals. The position requires at least one year of experience in leasing, sales, customer service, or a professional office environment. A high school diploma or GED is required, though equivalent experience may be considered. The role requires weekend availability and flexibility to work some evenings, a valid driver’s license, and a reliable vehicle for routine outreach marketing and shopping comps; mileage is reimbursed at the current IRS rate. Physical requirements include frequent lifting of 10 to 25 pounds and occasional lifting up to 40 pounds, with or without reasonable accommodation. Thompson Thrift describes its culture as values-driven, guided by Excellence, Service, and Leadership, and highlights training, mentorship, and long-term development opportunities, competitive benefits, flexibility, wellness programs, and hands-on involvement in multifamily projects. The company uses AI-assisted recruiting tools to support recruiters, but hiring decisions are made by human reviewers.

Requirements

High school diploma or GED; equivalent experience may be considered.
At least 1 year of experience in leasing, sales, customer service, or a professional office environment.
Flexibility to work some evenings and availability to work weekends.
Valid driver’s license and reliable vehicle for routine outreach marketing and shopping comps.
Ability to meet physical requirements, including frequent lifting of 10 to 25 pounds and occasional lifting up to 40 pounds, with or without reasonable accommodation.
Strong sales aptitude and ability to influence decisions and achieve performance goals.
Excellent communication and interpersonal skills.
Customer-focused mindset and strong service orientation.
Ability to multitask in a fast-paced, goal-oriented environment.
Strong organizational and time management skills.
Proficiency with Microsoft Office.
Positive attitude and passion for helping people find their next home.

Nice To Haves

Experience in multifamily leasing, sales, or hospitality.
Class A or luxury multifamily experience.
Experience with transparent, upfront rent and required-fee pricing to clarify total costs (for Colorado applicants).
Experience with Yardi property management software.
CALP designation preferred.

Responsibilities

Greet and engage prospective residents and provide personalized community tours.
Guide prospects through the application and leasing process, answering questions and overcoming objections.
Contribute to occupancy goals, conversion efforts, and overall community performance.
Respond promptly and professionally to prospect inquiries by phone, email, and digital platforms.
Provide customer service to prospective and current residents to support satisfaction and retention.
Support marketing and outreach, including online presence, reputation management, and community events.
Maintain detailed knowledge of the community, its amenities, and the surrounding market.
Prepare lease documents, process applications, and maintain accurate records.
Assist with resident move-ins, onboarding, and communications.
Collaborate with on-site management and team members to support a high-performing leasing environment.
Conduct routine outreach marketing and shop competing properties using a personal vehicle.