Leasing Consultant

HSL Asset Management•Oro Valley, AZ

About The Position

HSL is a locally owned and operated real estate development and management company headquartered in Tucson, Arizona. The Leasing Consultant is a service-oriented sales representative who presents the features and benefits of living in an HSL apartment community and helps current and prospective residents feel welcome and comfortable. This role combines customer relations, sales, problem-solving, and community representation in a fast-paced, resident-focused team environment. The Leasing Consultant supports ongoing resident satisfaction and provides customer service while helping prospective residents identify their needs and find an apartment that suits them. The position requires a flexible 40-hour work week, including weekends. A high school diploma or GED is required. One year of experience and/or training in sales, apartment leasing, property management, real estate, or a related field is preferred. Reliable transportation, a valid driver’s license, and current automobile insurance are required for business-related tasks as assigned. Successful hiring is contingent on passing a background check and drug screening.

Requirements

High school diploma or GED equivalent.
One year of experience and/or training in sales, apartment leasing, property management, real estate, or a related field is preferred.
Reliable transportation for assigned business-related tasks, a valid driver’s license, and current automobile insurance.
Ability to communicate by telephone and in person with prospects, residents, vendors, corporate staff, and resident staff.
Interpersonal skills to build connections with prospective renters, support current renters, and reduce turnover.
Verbal and written communication skills, including writing short correspondence and memos and presenting information effectively.
Ability to function in a sales, marketing, and customer-service environment and address questions and concerns professionally.
Ability to calculate rates, discounts, and bonuses.
Ability to explain financial and legal real estate terminology in common language.
Ability to follow detailed written and oral instructions, use common-sense judgment, and address problems involving few variables in standardized situations.
Attention to detail when managing lease terms, conflict resolution, move-in procedures, and financial transactions.
Basic computer, internet, and typing skills.
Ability to work a flexible 40-hour work week, including weekends.
Successful completion of a background check and drug screening.

Nice To Haves

Bilingual language skills, such as Spanish, are a plus but are not required.
Experience and/or training in sales, apartment leasing, property management, real estate, or a related field is preferred.

Responsibilities

Highlight the community, answer questions, and guide residents through viewings of apartments and amenities.
Respond to prospective residents’ rental inquiries in person and through digital platforms.
Maintain a professional and friendly atmosphere in the leasing office and other areas.
Physically inspect the community while showing apartments and report needed service to maintenance.
Present new rental offers and existing-resident lease renewals.
Address resident-related issues and manage resident communications.
Inspect units before move-in, at move-out, and throughout vacancy.
Monitor local market conditions, competitors, and current trends.
Answer community-related questions and concerns as a front-line HSL representative and community expert.
Prepare prospective resident background-check materials, including reference letters, rental history, income verification, and lease applications.
Properly execute lease terms and take necessary steps in cases of resident default.
Attend meetings and assist the team with reports, resident communications, move-out inventories, market surveys, and other preparation.
Complete additional duties assigned by the supervisor.
Perform reasonable tasks consistent with company objectives and conduct business in accordance with company policies and procedures and applicable housing and accessibility laws.

Benefits

Sign-on bonus and eligibility for community performance-based bonuses and referral bonuses; incentives and eligibility vary.
Employee lease rental discounts of 20%, excluding Encantada and Flin branded properties.
Comprehensive benefits package, including paid vacation, personal, and sick time accruing from day one.
Paid off-site and on-the-job training.
Medical plans subsidized by HSL.
Dental plans.
Vision coverage.
Short-term disability coverage.
Company-paid long-term disability, group life insurance, and Employee Assistance plan.
401(k) retirement plan with a 50% match up to 3% of income.
Potential for career advancement, including opportunities for promotion from within.