Leasing Consultant

Avenue5 Residential•Phoenix, AZ

10d

About The Position

The Leasing Consultant coordinates apartment rental activities, move-ins, move-outs, and lease renewals. The role interacts directly with prospective and current residents to support maximum occupancy, resident retention, and client satisfaction. It requires attentive, empathetic service and a commitment to providing a quality living experience. The position is at Hideaway North Scottsdale, and weekends are required.

Requirements

High school diploma.
Excellent customer service and interpersonal skills, including the ability to relate to others.
Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Ability to communicate effectively and sensitively with all levels of management.
Sensitivity to confidential matters.
Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
Ability to relay technical concerns quickly, accurately, and with adequate detail.
Ability to read, write, comprehend, and converse in English.
Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
Strong organizational and time-management skills.
Ability to cope with and defuse situations involving angry or difficult people.
Valid driver's license, clean driving record, and current auto insurance.
Compliance with all safety requirements.
Complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Nice To Haves

At least one year of previous sales experience.
At least one year of previous residential leasing experience.
Prior experience with Yardi Voyager or an equivalent system.

Responsibilities

Provide excellent customer service to prospective and current residents and promote a quality living experience.
Generate and handle leasing traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and processes.
Keep model apartments ready for tours and orient prospective and current residents to the property.
Process renewal paperwork and deliver documentation to current residents monthly.
Maintain accurate, detailed traffic records in the computer and follow up with prospective residents by phone, mail, or email.
Convert phone inquiries into scheduled property tours.
Inspect apartments before move-ins and coordinate move-in and move-out needs and schedules with the maintenance team.
Create and maintain confidential resident files, including reviewing move-in paperwork with new residents.
Complete weekly leasing reports accurately and on time, and complete daily opening and closing procedures.
Support resident relations during tenancy by responding to requests promptly and accurately.
Shop competitive properties.
Inspect buildings and grounds for safety and cleanliness, and alert maintenance to repair needs.
Assist with resident work order requests and ensure work is completed in a timely manner.
Provide clerical support to management, including answering calls, filing, and processing property invoices as needed.
May assist with planning and implementing resident activities to improve retention.
Comply with company policies, health and safety requirements, and applicable local, state, and federal laws.
Perform other duties as assigned.

Benefits

Medical, dental, vision, and mental health coverage options.
Basic life insurance.
Matching 401(k) contributions.
Generous time-off plan.
10 paid holidays, including a community service day and the employee's birthday.
Mentoring.
Professional development.
Discounts.
Tuition reimbursement.
Recognition program.