Leasing Consultant - Hendrix - Arlington, TX

Valiant Residential, LLC•Arlington, TX

About The Position

Valiant Residential is seeking a Leasing Consultant to handle leasing, resident retention, and occupancy-related duties for the community while promoting resident satisfaction. The role creates a lasting, positive impression on visitors, prospective residents, and current residents through customer-focused service. The Leasing Consultant greets and qualifies prospects, prepares lease and move-in paperwork, maintains prospect records, inspects model and market-ready units, processes applications, and supports renewals and advertising efforts. The position also involves accepting rental payments, accurately entering lease information into the Yardi System, following community policies, and assisting the management team with other tasks as needed. Valiant Residential describes itself as a property management leader with more than 37 years of experience and emphasizes collaboration, integrity, innovation, career development, and comprehensive benefits. The role requires customer service or sales experience, strong communication, comfort using office and community software, and a flexible schedule that includes evenings and weekends.

Requirements

Experience working with the public and/or in sales.
Two years of experience in relevant customer service.
Strong verbal and written communication skills in English to interact effectively with team members, residents, vendors, and other stakeholders.
Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.
Ability to support and contribute to the community team.
Ability to operate a telephone, personal computer and keyboard, Microsoft Office including Word and MS Outlook, and community software.
Positive attitude and ability to smile under all circumstances.
Ability to work a flexible schedule, including evenings and weekends.
Neat, clean, and professional appearance throughout the workday and whenever present in the community.
Ability to diffuse and respond to customer concerns to avoid escalation.

Nice To Haves

Bilingual in Spanish.

Responsibilities

Greet prospective residents and qualify them by asking questions and using completed guest cards.
Prepare move-in packages and lease paperwork.
Record telephone and in-person visits promptly, and file and maintain guest cards according to established procedures.
Inspect model units and available market-ready units, and communicate service needs to the Community Manager.
Have prospects complete applications and secure deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports and process applications, including credit checks and rental history reviews; submit processed applications to the Community Manager for approval.
Assist with monitoring renewals, distributing renewal notices, and following up on them.
Monitor advertising effectiveness and gather and file information about competing properties in the area.
Represent the company professionally.
Accept rental payments and promptly provide them to the Assistant Community Manager.
Type leases, complete paperwork, and accurately and promptly enter information into the Yardi System; review documents with the Community Manager before obtaining signatures.
Assist the management team with other tasks as required.
Consistently implement community policies.
Participate in training to comply with new or existing laws.
Respond to customer concerns and help diffuse issues to avoid escalation.
Comply with expectations described in the employee handbook and maintain a neat, clean, professional appearance while at work or present in the community.