Leasing Professional - Arlington, TX

Greystar•Southlake, TX

1d•Onsite

About The Position

The Leasing Professional executes the property’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident-retention goals. Serving as a primary contact for prospective residents, this role guides them through the leasing process and supports resident satisfaction throughout the lease term. The position manages leads, uses CRM and property-management software, reviews data, supports events, and collaborates with on-site team members to improve the resident experience while upholding Greystar’s professional and ethical standards. Saturday availability is required. The role is based in an office environment with frequent possible exposure to outdoor elements, and may require local travel. The schedule must be flexible and may include evenings, weekends, or holidays.

Requirements

High school diploma or equivalent.
At least 1–3 years of relevant experience involving sales, marketing, internet use, and customer service, sufficient to resolve customer issues and complete financial records, documents, and reports.
Ability to read, write, and communicate effectively to complete legal documents, explain apartment features, sell, and answer questions.
Mathematical skills needed to process sales conversions.
Ability to generate leads, conduct sales presentations, qualify prospects, and close sales.
Any licenses or certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with word processing, spreadsheets, property-management applications, and database-management programs.
Proficiency and fluency using the internet for marketing, advertising, and sales.
Ability to adapt sales communications to specific markets and professional audiences.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance, and to stand for extended periods.
Ability to work a flexible schedule that may include evenings, weekends, and holidays.

Nice To Haves

Associate or bachelor’s degree in business, marketing, hospitality, or a related field.

Responsibilities

Perform sales and leasing activities to achieve revenue and occupancy goals, including qualifying prospects, giving property tours, processing applications and screening, preparing leases and move-in packages, and supporting move-ins and lease signings.
Collect and appropriately record information from prospective residents at move-in.
Monitor market and competitor conditions; collaborate on marketing plans and goals; and follow property policies for concessions, specials, and other occupancy programs.
Design and execute marketing activities and events, including resident referral and employer outreach programs, internet marketing, and property-specific campaigns.
Use property-management software to track availability, record traffic and leasing activity, manage resident and prospect data, and review and analyze relevant information.
Inspect the tour path and show-ready units, communicate maintenance needs, maintain appealing model units and amenities, and prepare the leasing office for daily leasing activities.
Follow up with prospects and new residents within 24 hours, document follow-up, and classify leads throughout the sales process.
Support lease renewals by preparing renewal materials, contacting residents in advance of move-out dates, and ensuring documents are signed and implemented on time in accordance with the AA renewal playbook.
Respond courteously and promptly to resident and client/owner concerns, solve problems where possible, and route or document requests as appropriate.
Provide respectful, customer-focused service to residents, prospects, and guests; answer questions and respond sensitively to complaints about maintenance services.
Attend community and networking events, engage with local associations and community organizations, and conduct outreach to generate traffic, referrals, and business leads.
Complete financial, administrative, and other reports and analysis, and perform other assigned or necessary duties.
Assist the Lifestyle Coordinator with event setup and attendance as required.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low-cost or free basic medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; and additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for quarterly or annual performance-based bonuses for corporate positions, or weekly, monthly, and/or quarterly bonus programs for onsite property positions.