Leasing Consultant - Hendrix - Arlington, TX

Valiant Enterprises•Arlington, TX

About The Position

Valiant Residential is seeking a Leasing Consultant to handle leasing, retention, and occupancy duties for the community while promoting resident satisfaction. The role creates a positive, lasting impression on visitors, prospective residents, and current residents through customer-focused service. The Leasing Consultant works with the community management team and follows community policies and Fair Housing requirements.

Requirements

Experience working with the public and/or in sales.
At least two years of experience in relevant customer service.
Strong verbal and written English communication skills to interact effectively with team members, residents, vendors, and other stakeholders.
Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.
Ability to support and contribute to the community team.
Ability to operate a telephone, personal computer and keyboard, Microsoft Office (including Word and MS Outlook), and community software.
Positive attitude and ability to smile under all circumstances.
Ability to work a flexible schedule, including evenings and weekends.
Neat, clean, and professional appearance throughout the workday and whenever present in the community.
Ability to comply with expectations in the employee handbook.

Nice To Haves

Bilingual in Spanish.

Responsibilities

Greet prospective residents and qualify their needs using guest cards and appropriate questions.
Prepare move-in packages and lease paperwork.
Record telephone and in-person visits on the appropriate reports and maintain guest cards according to established procedures.
Inspect model units and available market-ready units, and communicate service needs to the Community Manager.
Guide applicants through the application process and secure deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports and process applications, including credit and rental-history checks; submit processed applications to the Community Manager for approval.
Assist with monitoring renewals, distribute renewal notices, and follow up on them.
Monitor advertising effectiveness and gather and file information about competing properties in the area.
Represent the company professionally at all times.
Accept rental payments and promptly deliver them to the Assistant Community Manager.
Type leases, complete required paperwork, and accurately and promptly enter information into the Yardi System; review materials with the Community Manager before obtaining signatures.
Assist the management team with other tasks as required and consistently implement community policies.
Participate in training to comply with new or existing laws.
Respond to customer concerns and work to diffuse issues before they escalate.