Leasing Consultant - WatersEdge - Denton, TX

Valiant Enterprises•Denton, TX

About The Position

Valiant Residential is seeking a Leasing Consultant to handle leasing, resident retention, and occupancy-related duties at the WatersEdge community in Denton, Texas, while promoting resident satisfaction. The role creates a positive, lasting impression on visitors, prospective residents, and residents through a customer-service focus. The consultant works with the community management team and follows community policies and established procedures.

Requirements

Experience working with the public and/or in sales.
Two years of experience in relevant customer service.
Strong verbal and written communication skills in English to interact effectively with team members, residents, vendors, and other stakeholders.
Strong oral and written communication skills.
Ability to support and contribute to the community team.
Ability to operate a telephone, personal computer and keyboard, Microsoft Word, MS Outlook, and community software.
Positive attitude and ability to smile under all circumstances.
Ability to work a flexible schedule, including evenings and weekends.
Neat, clean, and professional appearance throughout the workday and whenever present in the community.
Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.

Nice To Haves

Bilingual ability in Spanish.

Responsibilities

Greet prospective residents and qualify their needs using questions and completed guest cards.
Prepare move-in packages and lease paperwork.
Record telephone and in-person visits on the appropriate reports promptly.
File and maintain guest cards according to established procedures.
Inspect model units and available market-ready units, and communicate service needs to the Community Manager.
Guide prospects through applications and collect deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports and process applications, including credit and rental-history checks.
Submit processed applications to the Community Manager for approval.
Assist with monitoring renewals, distributing renewal notices, and following up on them.
Monitor advertising effectiveness and collect and file information about local market competition.
Represent the company professionally.
Accept rental payments and promptly deliver them to the Assistant Community Manager.
Prepare leases and related paperwork, and enter information accurately and promptly into the Yardi system.
Review lease paperwork with the Community Manager before obtaining signatures.
Assist the management team with other tasks as required.
Consistently implement community policies.
Participate in training to comply with new or existing laws.
Respond to customer concerns and work to diffuse issues before they escalate.
Comply with expectations described in the employee handbook.