Leasing Consultant - WatersEdge - Denton, TX

Valiant Residential, LLC•Denton, TX

About The Position

Valiant Residential is seeking a Leasing Consultant to handle leasing, resident retention, and occupancy-related duties for the WatersEdge community in Denton, Texas. The role promotes resident satisfaction and creates a positive impression on visitors, prospective residents, and current residents through customer-focused service. The Leasing Consultant works with the community management team, follows community policies and Fair Housing requirements, and supports leasing and renewal processes.

Requirements

Experience working with the public and/or in sales.
Two years of experience in relevant customer service.
Strong verbal and written English communication skills to interact effectively with team members, residents, vendors, and other stakeholders.
Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.
Ability to support and contribute to the community team.
Ability to operate a telephone, personal computer and keyboard, Microsoft Office (including Word and MS Outlook), and community software.
Positive attitude and ability to smile under all circumstances.
Ability to work a flexible schedule, including evenings and weekends.
Neat, clean, and professional appearance throughout the workday and whenever present in the community.
Ability to diffuse and respond to customer concerns to avoid escalation.

Nice To Haves

Bilingual Spanish skills.

Responsibilities

Greet prospective residents and qualify their needs by asking questions and using completed guest cards.
Prepare move-in packages and lease paperwork.
Record telephone and in-person visits promptly on the appropriate reports, and file and maintain guest cards according to established procedures.
Inspect model units and available market-ready units, and communicate related service needs to the Community Manager.
Have applicants complete applications and secure deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports and process applications for approval, including credit checks and rental-history reviews; submit processed applications to the Community Manager for approval.
Assist with monitoring renewals, distributing renewal notices, and following up on them.
Monitor advertising effectiveness and gather and file information about local market competition.
Represent the company professionally.
Accept rental payments and promptly give them to the Assistant Community Manager.
Prepare leases and related paperwork, accurately and promptly enter information into the Yardi System, and review documents with the Community Manager before obtaining signatures.
Assist the management team with other tasks as required.
Consistently implement community policies.
Participate in training to comply with new or existing laws.
Respond to customer concerns and help diffuse issues to avoid escalation.
Maintain a neat, clean, and professional appearance throughout the workday and whenever present in the community.
Comply with expectations outlined in the employee handbook.