Leasing Consultant - The Laredo - Decatur, TX

Valiant Enterprises•Decatur, TX

3d•Onsite

About The Position

Valiant Residential is seeking a Leasing Consultant responsible for leasing, resident retention, and occupancy for the community while promoting resident satisfaction. The role creates a lasting influence on visitors, prospects, and residents through a customer-service focus. The Leasing Consultant works with the community management team and consistently implements community policies.

Requirements

Experience working with the public and/or in sales.
Two years of experience in relevant customer service.
Strong verbal and written communication skills in English to interact effectively with team members, residents, vendors, and other stakeholders.
Ability to support and contribute to the community team.
Ability to operate a telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, and community software.
Positive attitude and ability to smile under all circumstances.
Ability to work a flexible schedule, including evenings and weekends.
Neat, clean, and professional appearance throughout the workday and whenever present in the community.
Ability to comply with expectations demonstrated in the employee handbook.
Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.

Nice To Haves

Bilingual in Spanish.

Responsibilities

Greet prospects and qualify them by covering relevant criteria, asking questions, and using completed guest cards.
Prepare move-in packages and lease paperwork.
Immediately record telephone and in-person visits on appropriate reports.
File and maintain guest cards according to established procedures.
Inspect model units and available market-ready units, and communicate service needs to the Community Manager.
Have prospects complete applications and secure deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports and process applications for approval, including credit checks and rental history.
Submit processed applications to the Community Manager for approval.
Assist with monitoring renewals; distribute and follow up on renewal notices.
Monitor advertising effectiveness.
Gather and file information about market competition in the area.
Professionally represent the company at all times.
Accept rental payments and immediately give them to the Assistant Community Manager.
Prepare leases, complete appropriate paperwork, and accurately and promptly enter information into the Yardi System.
Review leases with the Community Manager before obtaining signatures.
Assist the management team with other tasks as required.
Consistently implement community policies.
Participate in training to comply with new or existing laws.
Respond to customer concerns and help diffuse them to avoid escalation.