Leasing Consultant - The Arden Westchase - Houston, TX

Valiant Enterprises•Houston, TX

About The Position

Valiant Residential is seeking a Leasing Consultant to handle duties related to leasing, resident retention, and occupancy at the community while promoting resident satisfaction. The role focuses on creating a positive, lasting impression for visitors, prospective residents, and current residents through customer service. The Leasing Consultant supports leasing operations, prepares and processes applications and lease paperwork, helps monitor renewals and advertising effectiveness, and works with the Community Manager and other members of the management team. The role requires professional conduct, consistent implementation of community policies, and compliance with Fair Housing requirements.

Requirements

Experience working with the public and/or in sales.
Two years of experience in relevant customer service.
Strong English verbal and written communication skills to interact effectively with team members, residents, vendors, and other stakeholders.
Must be bilingual; Spanish is identified as a plus elsewhere in the posting.
Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.
Ability to support and contribute to the community team.
Ability to operate a telephone, personal computer and keyboard, Microsoft Office including Word and MS Outlook, and community software.
Positive attitude and ability to smile under all circumstances.
Ability to work a flexible schedule, including evenings and weekends.
Neat, clean, and professional appearance throughout the workday and whenever present in the community.
Compliance with expectations in the employee handbook.

Nice To Haves

Spanish bilingual ability is listed as a plus.

Responsibilities

Greet prospects and qualify them by covering all criteria, asking questions, and using completed guest cards.
Prepare move-in packages and lease paperwork.
Record telephone and in-person visits immediately on the appropriate reports.
File guest cards and maintain them according to established procedures.
Inspect models and available market-ready units and communicate service needs to the Community Manager.
Have prospects complete applications and secure deposits in accordance with company procedures and Fair Housing requirements.
Update the availability report and process applications for approval, including credit checks and rental history reviews.
Submit processed applications to the Community Manager for approval.
Assist in monitoring renewals, distribute renewal notices, and follow up on them.
Monitor advertising effectiveness.
Gather and file information about market competition in the area.
Professionally represent the company at all times.
Accept rental payments and immediately give them to the Assistant Community Manager.
Type leases, complete appropriate paperwork, and accurately and promptly enter information into the Yardi System.
Review leases with the Community Manager before obtaining signatures.
Assist the management team with other tasks as required.
Consistently implement community policies.
Participate in training to comply with new or existing laws.
Respond to customer concerns and diffuse issues to avoid escalation.