Leasing Consultant - Arden at Indian Land

Greystar•Indian Land, SC

7d•Onsite

About The Position

The Leasing / Sales Consultant executes the property’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident-retention goals. The role serves as a key point of contact for prospective residents, guiding them through the leasing process and explaining the community’s lifestyle offering. The consultant supports resident satisfaction throughout the lease term and proactively manages lease renewals in alignment with Active Adult best practices. Responsibilities include managing leads, using CRM and property-management applications, analyzing data, supporting events, and collaborating with the Lifestyle Coordinator to enhance resident engagement. The consultant upholds Greystar’s professional and ethical standards while delivering service to residents, prospects, and guests.

Requirements

High school diploma or equivalent.
At least 1–3 years of relevant experience involving sales, marketing, internet use, and customer service, including resolving customer complaints and completing financial records, documents, and reports.
Ability to read, write, and communicate effectively to complete legal documents, explain apartment features, and answer questions.
Mathematical skills necessary to process sales conversions.
Ability to generate sales leads, conduct presentations, qualify prospects, and close sales.
Required licenses and/or certifications for applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property.
Proficiency with word processing, spreadsheets, property-management applications, and database-management programs.
Proficiency using the internet for marketing, advertising, and sales.
Ability to adapt sales communications to different markets and professionals.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance, and to stand for extended periods.
Ability to work a flexible schedule that may include evenings, weekends, and holidays.

Nice To Haves

Associate or bachelor’s degree in business, marketing, hospitality, or a related field.

Responsibilities

Perform sales and leasing activities to achieve revenue and occupancy goals, including qualifying prospects, conducting tours, processing applications and screenings, preparing leases and move-in packages, and supporting move-ins and lease signings.
Collect and appropriately record pertinent information from prospective residents at move-in.
Monitor market and competitor conditions, collaborate with teams and leadership, develop and implement marketing plans, and follow policies concerning concessions, specials, and occupancy programs.
Design and execute marketing activities and events, including resident referral and employer outreach programs, internet marketing, and property-specific campaigns.
Use property-management software to track availability and leasing activity, maintain resident and prospect data, and review and analyze relevant information.
Inspect tour routes and show-ready units daily, communicate maintenance needs, maintain appealing model units and amenities, and prepare the leasing office for daily activity.
Follow up with prospects and new residents within 24 hours, document follow-up, and classify leads throughout the sales process.
Support the lease-renewal program by preparing renewal materials, contacting residents before move-out dates, and ensuring documents are completed on time in accordance with the AA renewal playbook.
Respond promptly and courteously to resident and client or owner questions and concerns, take action to resolve problems, and refer or document requests as appropriate.
Provide respectful, customer-focused service, answer questions, respond sensitively to maintenance complaints, and acknowledge residents by name.
Attend community and networking events, engage with local associations and organizations, and conduct outreach marketing to generate traffic, referrals, and new business leads.
Complete financial, administrative, and other reports and analyses, and perform other assigned or necessary duties.
Assist the Lifestyle Coordinator with event setup and attendance as required.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.