Leasing Consultant

The Scion Group•Gainesville, FL

7d•Onsite

About The Position

The Experience Team Member (ETM) supports The Scion Group’s commitment to exceptional customer experiences and strong community partnerships. The role combines marketing, relationship building, administration, and customer service in a fast-paced, agile collegiate environment. The position is based at the assigned property and includes daytime business hours and an after-hours on-call rotation. The employer is unable to sponsor visas and considers candidates eligible to work in the United States.

Requirements

Customer-centric mindset.
Agility and flexibility in a frequently changing environment.
Strong communication and interpersonal skills with a diverse population.
Reliability and self-discipline.
Availability to work during summer, holidays, and Turn periods.
Eligibility to work in the United States; visa sponsorship is not available.

Responsibilities

Prioritize interactions and communication with customers and provide community and amenity tours.
Share feedback with management about sales barriers and customer objections.
Carry out sales and engagement initiatives as outlined by management.
Recommend local marketing opportunities and messaging.
Assist with social media and communications across platforms to engage customers.
Help plan, promote, and execute customer experience and engagement initiatives and other marketing opportunities.
Represent the community positively and professionally, both in and out of the office.
Maintain knowledge of the community, market, and relevant policies.
Log, file, and retrieve customer packages.
Assist with opening, closing, and maintaining the office, clubhouse, grounds, and amenities, including general housekeeping.
Schedule and follow up on maintenance requests to support timely resolutions.
Maintain office organization and cleanliness.
Assist with after-hours lockout duties as required.