Leasing Consultant

Hawthorne Residential Partners•Clayton, NC

About The Position

At Hawthorne, Leasing Consultants—also known as Leasing & Live It Specialists—are the face of the community and ambassadors of the company’s Live It culture. The role focuses on creating standout experiences and meaningful connections for prospective residents and current residents. Responsibilities include leading apartment tours, planning resident events, responding to inquiries, supporting leasing and renewal goals, and helping maintain a welcoming community environment. The role requires a positive, service-focused approach, clear communication, persuasive relationship-building, and willingness to learn Hawthorne’s practices. The leasing office is open Monday–Friday from 9:00 AM to 6:00 PM and Saturdays from 10:00 AM to 4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule. Evening and weekend availability may be required for resident events or community needs.

Requirements

High school diploma or GED equivalent.
Valid driver's license.
Positive, enthusiastic, passionate, and driven approach to day-to-day operations.
Clear communication skills in person, over the phone, and online.
Customer-focused service approach aligned with kindness, community, and connection.
Ability to connect with people, overcome objections, and influence prospective residents.
Willingness to be coached on Hawthorne's standard Live It practices.
Availability for the stated office schedule, with possible evening and weekend availability for resident events or community needs.

Nice To Haves

One year of customer service, sales, and/or apartment leasing experience; preferred but not required.
Certified Apartment Leasing Professional (CALP) accreditation.

Responsibilities

Greet prospective residents warmly and professionally.
Conduct personalized apartment tours highlighting the lifestyle and value of the community.
Respond promptly and thoroughly to phone, email, and web inquiries.
Convert leads to leases through follow-up, relationship-building, and understanding resident needs.
Complete leasing applications, verifications, and new move-in paperwork accurately.
Contribute to community occupancy and renewal goals.
Coordinate and attend resident events and community engagement initiatives.
Respond to resident questions and concerns with empathy and efficiency.
Help maintain clean, welcoming office and common areas.
Assist with property marketing through social media and community outreach.
Stay informed about local market trends and competitor properties.

Benefits

Monthly leasing and renewal commissions and leasing incentive programs in addition to hourly compensation.
Career Path Program and learning and development support for career growth.
Free dental insurance.
Medical and vision coverage plans.
Health and wellness incentives.
401(k) retirement match program.
Paid time off, including a birthday day off.
Paid sick time off.
Pet insurance plans.
Paid maternity, paternity, and adoption leave options.
Telehealth access to doctors 24/7/365.
Company-paid life insurance.
Retirement planning.