Leasing Consultant

BH Management Services, LLC•Schaumburg, IL

60d

About The Position

The Leasing Consultant responds to inquiries and leads from prospective clients to identify potential renters, market and lease apartments, and renew leases in accordance with company standards and Fair Housing guidelines. The role provides excellent customer service, demonstrates commitment to the service needs of internal and external customers, and represents the company professionally and courteously. Under the direction of the Community Manager, the Leasing Consultant supports the property's daily marketing, administrative, and financial operations. The role requires knowledge of the community, local competitors, leasing processes, and relevant documents, along with timely and accurate communication and recordkeeping. The work schedule is Monday through Friday and may vary depending on business needs.

Requirements

Previous experience in a customer-facing or customer service role.
Demonstrated sales and closing skills.
Excellent organizational and communication skills.
Ability to work with a diverse group of people.
Where required by law, a state leasing license or the ability to obtain required license(s) within the timeframe required by law.

Responsibilities

Support the property's daily marketing, administrative, and financial operations under the direction of the Community Manager.
Maintain knowledge of the community, local competitors' specials and floor plans, and the leasing process and documentation.
Process lease applications for Community Manager approval and prepare new lease contracts.
Inspect target and show units before greeting and touring prospective renters, including vacant or model units and common or amenity areas.
Inspect pre-leased apartments before move-in and promptly communicate concerns to the Service Manager or Community Manager.
Understand, use, and promote third-party online leasing programs appropriately.
Log prospect information and notifications accurately and promptly in the property management software.
Check, respond to, and document community and individual emails, voicemails, and text messages.
Stay up to date with promotions and leasing incentives.
Assist with completing Move Out Vacant Inspection Checklists accurately and by the company deadline.
Post notices to vacate and other community communications, if applicable.
Assist with daily community inspections to ensure policies are followed and address issues, if applicable.
Perform other duties as assigned.