Leasing Consultant

Hawthorne Residential Partners•Mebane, NC

14d

About The Position

Hawthorne’s Leasing Consultants, also known as Leasing & Live It Specialists, serve as the face of the apartment community and ambassadors of its Live It culture. They create welcoming experiences and meaningful connections for prospective and current residents through apartment tours, inquiry responses, resident events, and community engagement. The role contributes to leasing, occupancy, and renewal goals while helping maintain an inviting community environment and supporting property marketing. The leasing office is open Monday through Friday, 9:00 AM–6:00 PM, and Saturdays, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule. Evening and weekend availability may be required for resident events or based on community needs.

Requirements

High school diploma or GED equivalent.
Valid driver's license.
Positive, enthusiastic, passionate, and driven attitude.
Confident communication in person, over the phone, and online.
Customer-focused commitment to excellent service.
Ability to connect with people, overcome objections, and influence prospective residents.
Willingness to learn and be coached on Hawthorne’s standard Live It practices.

Nice To Haves

One year of customer service, sales, and/or apartment leasing experience is preferred but not required.
Certified Apartment Leasing Professional (CALP) accreditation is a plus.

Responsibilities

Greet prospective residents warmly and professionally.
Conduct personalized apartment tours that highlight the community’s lifestyle and value.
Respond promptly and thoroughly to phone, email, and web inquiries.
Convert leads to leases through follow-up, relationship-building, and understanding resident needs.
Accurately complete leasing applications, verifications, and new move-in paperwork.
Contribute to community occupancy and renewal goals.
Coordinate and attend resident events and community engagement initiatives.
Respond to resident questions and concerns with empathy and efficiency.
Help maintain clean and welcoming office and common areas.
Assist in marketing the property through social media and community outreach.
Stay informed about local market trends and competitor properties.

Benefits

Eligible for monthly leasing and renewal commissions and leasing incentive programs, in addition to hourly compensation.
Career Path Program and learning and development support for career growth.
Free dental insurance.
Medical and vision coverage plans.
Health and wellness incentives.
401(k) retirement match program.
Paid time off, including the employee’s birthday.
Paid sick time off.
Pet insurance plans.
Paid maternity, paternity, and adoption leave options.
Telehealth access to doctors 24/7/365.
Company-paid life insurance.
Retirement planning.