Leasing Consultant

Hawthorne Residential Partners • Asheville, NC

3d

About The Position

At Hawthorne, Leasing Consultants are known as Leasing & Live It Specialists—the face of the community and ambassadors of the company’s Live It culture. The role focuses on creating standout experiences and meaningful connections with prospective residents and current residents. Duties include leading apartment tours, planning and attending resident events, responding to inquiries, completing leasing paperwork, and supporting marketing and community engagement. Leasing Consultants help prospects feel welcome and supported while contributing to community occupancy and renewal goals.

Requirements

• High school diploma or GED equivalent.
• Valid driver’s license.
• Positive, enthusiastic, passionate, and driven attitude.
• Clear communication skills in person, over the phone, and online.
• Commitment to excellent customer service and a people-focused approach.
• Ability to connect with people, overcome objections, and influence prospects.
• Willingness to learn and be coached on Hawthorne’s standard Live It practices.

Nice To Haves

• One year of customer service, sales, and/or apartment leasing experience is preferred but not required.
• Certified Apartment Leasing Professional (CALP) accreditation is a plus.

Responsibilities

• Greet prospective residents warmly and professionally.
• Conduct personalized apartment tours that highlight the lifestyle and value of the community.
• Respond promptly and thoroughly to phone, email, and web inquiries.
• Convert leads to leases through follow-up, relationship-building, and understanding resident needs.
• Complete leasing applications, verifications, and new move-in paperwork accurately.
• Contribute to community occupancy and renewal goals.
• Coordinate and attend resident events and community engagement initiatives.
• Respond to resident questions and concerns with empathy and efficiency.
• Help maintain clean, welcoming office and common areas.
• Assist in marketing the property through social media and community outreach.
• Stay informed on local market trends and competitor properties.

Benefits

• Monthly leasing and renewal commissions and leasing incentive programs in addition to hourly compensation.
• Career Path Program and learning and development support.
• Free dental insurance.
• Medical and vision coverage plans.
• Health and wellness incentives.
• 401(k) retirement match program.
• Paid time off, including birthday leave.
• Paid sick time off.
• Pet insurance plans.
• Paid maternity, paternity, and adoption leave options.
• 24/7/365 telehealth access.
• Company-paid life insurance.
• Retirement planning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED