Leasing Consultant

StoneCreek•Indianapolis, IN

11d•$20 - $20•Onsite

About The Position

StoneCreek Communities is hiring a Leasing Consultant for Keeneland Crest Apartments in Indianapolis, Indiana. The role focuses on maintaining high physical occupancy by attracting and retaining qualified residents. The Leasing Consultant is responsible for leasing, marketing, and maintaining positive resident relations while supporting the community’s revenue and occupancy goals. The position involves qualifying prospective residents, conducting tours, showing apartments, assisting with move-ins and lease signings, following up on leads, inspecting apartments and tour areas, supporting lease renewals, and responding to resident concerns. The role also includes maintaining current knowledge of pricing and market comparables, completing required training, following company policies, and coordinating with maintenance and other team members. StoneCreek Communities reports more than 20 years of experience and over 10,000 units. The company states that it was awarded 2026 Property Management Company of the Year by the St. Louis Apartment Association.

Requirements

Strong customer service skills.
Ability to work Monday through Friday, with weekends as needed.

Nice To Haves

Two years of experience in multifamily property management leasing.
Experience with Entrata.
Sales and closing ability, including overcoming objections and disciplined follow-up.
Customer service excellence, problem-solving, and conflict-resolution skills.
De-escalation skills when working with frustrated residents.
Clear, professional communication and etiquette.
Knowledge of Fair Housing and legal compliance.
Marketing and CRM proficiency.
Organization and administrative ability.
Ability to collaborate with a team.

Responsibilities

Maintain current knowledge of pricing, property information, and market comparables.
Perform sales and leasing activities to support community revenue and occupancy goals, including greeting and qualifying prospects, conducting tours, showing apartments, and facilitating resident move-ins and lease signings.
Inspect apartments before move-ins, ensure they are ready, and coordinate outstanding items with the maintenance team.
Follow up with all leads in the CRM/PMS within 24 hours.
Complete work-order callbacks daily to support resident satisfaction.
Follow company policies and procedures.
Complete required monthly training in the company’s learning management system.
Design and execute marketing activities to generate traffic, using internet marketing tools and community-specific plans and programs.
Inspect leasing tours daily and ensure the community and show units meet company standards; communicate maintenance and upkeep needs to maintenance team members.
Support the lease renewal program by preparing renewal letters and packages, contacting residents before move-out dates, and ensuring renewal documents are signed and implemented on time.
Respond promptly and courteously to resident and client/owner concerns and questions, resolve problems or document them, and convey requests to the appropriate individuals.
Perform other related duties as assigned.

Benefits

Monthly bonuses.
On-site housing discount.
Accrued vacation: up to 10 business days during the first year, 15 business days during the second year, and 20 business days after five years.
12 paid holidays per year, including a holiday for the employee’s birthday.
Educational programs.
401(k) with company match up to 4% of eligible compensation.
Health insurance coverage options.
Dental insurance plans.
Vision insurance coverage.
Company-paid life and accidental death and dismemberment insurance.
Long-term disability coverage at no cost; short-term disability available at reasonable rates.
Flexible Spending Accounts for eligible healthcare or dependent-care expenses.
Employee Assistance Program available to employees and immediate family members from day one.
Wellness program incentives for participating in health-related activities.