Leasing Consultant

Brookfield Properties • Charlotte, WV

11d • Onsite

About The Position

The Leasing Consultant creates a welcoming first impression for visitors, prospects, and residents and builds positive rapport while pursuing leasing goals such as occupancy and rent growth. The role manages leads in the CRM, schedules and conducts apartment tours, encourages prospects to apply, and guides them through the leasing and move-in process.

The position combines customer service, sales, and leasing administration. Consultants respond to prospect inquiries, communicate information about the community and apartments, use effective selling techniques, and work with the onsite team to meet occupancy goals. They also manage leasing-related requests from existing residents, process applications and leases, coordinate move-in requirements, and inspect apartments before move-in.

The schedule is flexible and includes evenings and weekends, when the communities are busiest. Regular days off fall Monday through Friday.

Requirements

• High school diploma or GED.
• At least 1 year of sales and customer service experience, including achieving sales goals in a fast-paced environment.
• Knowledge of federal and state apartment housing laws and compliance with Fair Housing laws and leasing policies and procedures.
• Demonstrated success in goal setting and achievement and following a sales process.
• High energy and a sales- and customer-service-driven approach.
• Reliability, attention to detail, self-motivation, and ability to self-manage.
• Ability to work well with diverse individuals.
• Customer-focused mentality, professional appearance, and sales aptitude.
• Strong written and verbal interpersonal communication skills.
• Skills in fair housing laws, affordable housing programs, Microsoft Office, personal accountability, persuasiveness, and closing sales techniques.
• Ability to work a flexible schedule, including evenings and weekends.
• Valid driver's license, depending on property.

Nice To Haves

• Associate degree in Customer Service or Hospitality.
• 1–2 years of previous leasing experience in the multifamily property management industry.
• Proficiency with Yardi CRMIQ.

Responsibilities

• Deliver service to prospects and residents that exceeds expectations and supports satisfaction.
• Guide prospects through the leasing experience, including application, screening, paperwork, and move-in.
• Respond to prospect calls, emails, chats, and texts, and encourage prospects to apply.
• Communicate detailed information about the community and apartments.
• Conduct informative, personalized tours and show apartments to generate interest and new leases.
• Use effective selling techniques to close leases and highlight community quality and lifestyle.
• Develop knowledge of the rental process, assigned market neighborhoods, and relevant local agencies or attractions.
• Work collaboratively with the onsite team to exceed occupancy goals and objectives.
• Maintain knowledge of apartments, building amenities, competitive rental rates, and promotions.
• Monitor, qualify, and follow up on inbound leads and manage customer experience in the CRM.
• Complete assigned CRM tasks within the appropriate time frame and complete post-tour follow-up.
• Manage leasing requests from existing residents, including lease breaks, roommate additions, and unit transfers.
• Run applications, communicate screening results, prepare and send leases, and collect information and documentation for move-in.
• Inspect apartments before move-in and coordinate outstanding items with the maintenance team.
• Project a favorable image of the community and follow established policies and procedures.

Benefits

• Competitive commission program, including bonus and renewal commissions.
• Housing discount and associate housing discounts.
• Other bonuses and incentives where applicable, including referral, training coach, renovation, and lease-up bonuses, and leasing and occupancy contests.
• Full benefits package.
• Vacation/PTO policy.
• 401(k) retirement plan with employer match.
• Education assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED