Leasing Consultant - Residential

Decron Properties • Phoenix, AZ

22d • $19 - $21

About The Position

The Leasing Consultant creates a positive and welcoming environment for prospective and current residents. The role focuses on leasing apartments, conducting property tours, and assisting with resident relations. The Leasing Consultant contributes to occupancy goals while representing Decron Properties with professionalism and enthusiasm.

The position combines office work with on-site apartment tours and involves frequent walking, standing, and climbing stairs. It may require lifting up to 25 pounds and working indoors and outdoors in varying weather conditions. Weekend work and a flexible schedule may be required.

Team members are expected to model Decron Properties’ values: Integrity, Community, Joy, Pride, Personal Responsibility, and Continuous Improvement.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service, sales, or administrative experience.
• Excellent interpersonal and communication skills.
• Strong organizational skills and ability to multitask.
• Proficiency in Microsoft Office, including Word, Outlook, and Excel.
• Ability to work weekends and a flexible schedule as needed.
• Professional appearance and demeanor.
• Comfort using property management systems and technology tools.
• Ability to lift up to 25 pounds.
• Ability to work indoors and outdoors in varying weather conditions.

Nice To Haves

• Previous experience in multi-family residential leasing.
• Familiarity with Yardi, AppFolio, or similar property management software.
• Bilingual in English and Spanish or another language commonly spoken in the area.

Responsibilities

• Greet and assist residents, prospective residents, and vendors professionally and courteously; respond to inquiries by phone, text, email, and in person.
• Conduct property tours highlighting community features, available units, and apartment amenities.
• Explain lease terms, pricing, policies, and application procedures clearly and accurately.
• Guide applicants through screening, income requirements, fees, documentation, and other steps in the leasing process.
• Prepare lease agreements, renewals, and related paperwork according to company procedures, including applicable utility information, pet policies, parking, additional fees, and co-applicants.
• Maintain current knowledge of available units, rental rates, occupancy, and promotions.
• Follow up with prospects and communicate consistently to maximize leasing conversions.
• Monitor local competitors, including pricing trends, occupancy, and amenities, to support leasing strategies.
• Support marketing by posting online ads, distributing materials, and contributing social media content.
• Assist with resident events and foster a positive community atmosphere.
• Address resident questions and escalate complex issues to the Community Manager when necessary.
• Assist with community inspections and curb-appeal checks.
• Participate in team huddles.
• Support move-in and move-out processes.
• Back up team members as needed and perform other duties as assigned.

Benefits

• Competitive salary and position-specific commissions.
• Benefit package including medical, dental, and vision coverage, plus more for full-time positions.
• Vacation, sick leave, and holiday benefits.
• 401(k).
• Free life insurance.
• Corporate events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED