Leasing Consultant

The Scion Group•Norman, OK

3d•Onsite

About The Position

The Scion Group is hiring an Experience Team Member (ETM) to support student living communities and deliver exceptional customer experiences while building strong community partnerships. The role combines marketing, relationship building, administration, and customer service in a fast-paced, agile collegiate environment. It requires strong interpersonal and problem-solving skills and a strong work ethic. The job is located at the assigned property and includes daytime business hours and an after-hours on-call rotation.

Requirements

Customer-centric mindset.
Agility and flexibility in a frequently changing environment.
Strong communication and interpersonal skills with a diverse population.
Reliability and self-discipline.
Availability to work during summer, holidays, and Turn periods.
Must be eligible to work in the United States; visa sponsorship is not available.

Responsibilities

Prioritize interactions and communication with customers and provide community and amenity tours.
Provide feedback to the management team about sales barriers and customer objections.
Execute sales and engagement initiatives as outlined by management.
Recommend local marketing opportunities and messaging.
Assist with social media and communications across platforms to engage customers.
Assist with planning, promoting, and executing customer experience initiatives, engagement initiatives, and other marketing opportunities.
Represent the community positively and professionally, both in and out of the office.
Maintain general knowledge of the community, market, and policies.
Log, file, and retrieve customer packages.
Assist with housekeeping involved in opening, closing, and maintaining the office, clubhouse, grounds, and amenities.
Schedule and follow up on maintenance requests to support timely resolutions.
Maintain office organization and cleanliness.
Assist with after-hours lockout duties as required.