Leasing Consultant

Village Green•O'fallon, IL

3d•$21•Onsite

About The Position

2B Residential is seeking a Leasing Consultant for a lease-up opportunity at the Artisan in O'Fallon, Illinois. The role supports occupancy goals by providing an exceptional experience to prospective and current residents, promoting the community, and assisting with leasing, resident relations, and property operations. The position is full-time, pays up to $21.00 per hour plus bonus commissions depending on experience, and requires availability every other Saturday and Sunday. The Leasing Consultant welcomes prospects and residents, conducts tours, follows up on inquiries, and helps convert phone inquiries into scheduled appointments. The role also maintains tour-ready model apartments and shared amenities, manages calls, messages, mail, records, and resident files, and coordinates move-in readiness and work orders with the maintenance team. The consultant may help plan and host after-hours resident events, shop competing properties, and pursue local marketing opportunities. The role requires participation in company-provided training and compliance with company standards, health and safety rules, and applicable laws. Employment offers are contingent upon successful background checks; pre-employment drug testing is required, and the company participates in E-Verify.

Requirements

Strong communication and interpersonal skills.
Exceptional customer service mindset.
Self-motivated, organized, and detail-oriented.
Ability to multitask in a fast-paced environment.
Positive attitude and professional demeanor.
Valid driver's license, reliable transportation, and automobile insurance.
Availability to work every other Saturday and Sunday.

Nice To Haves

Previous leasing experience.
Yardi and CRM experience.

Responsibilities

Greet residents and host tours for prospective residents; follow up on guest cards.
Keep model apartments clean, safe, stocked, and ready for tours, including move-in gifts and snacks.
Answer and distribute incoming calls and messages throughout the day.
Receive and distribute incoming mail.
Occasionally assist with planning and hosting after-hours resident events.
Help prepare move-in folders and maintain the business center, coffee bar, and pet bar.
Enter traffic activity accurately and in detail into Yardi.
Convert phone inquiries into scheduled appointments to tour the community.
Provide excellent customer service to prospective and current tenants and promote a quality living experience.
Inspect apartments before move-ins and coordinate move-in and move-out needs and schedules with the maintenance team to ensure apartments are ready.
Create and maintain confidential resident files, including reviewing move-in paperwork with new residents.
Complete daily opening and closing procedures.
Support resident relations during tenancies by ensuring requests are addressed promptly and accurately.
Shop competitive properties and pursue marketing opportunities with downtown businesses.
Help process resident work-order requests and ensure work is completed in a timely manner.
Participate in company-provided training, including fair housing, safety, non-discrimination, and harassment prevention.
Comply with company standards, health and safety rules, and applicable local, state, and federal laws.