Leasing Consultant

StoneCreek•Avon, IN

11d•$20 - $20•Onsite

About The Position

The Leasing Consultant works to maintain high physical occupancy by attracting and retaining qualified residents. The role is responsible for leasing, marketing, and maintaining positive resident relations at Washington Quarters Apartments in Avon, Indiana. The position is paid $20.00 per hour. The Leasing Consultant greets and qualifies prospects, conducts community tours and apartment showings, supports lease signings and resident move-ins, and follows up with leads. The role also supports resident satisfaction, apartment readiness, lease renewals, community marketing, and adherence to company policies, training requirements, and fair housing and legal requirements.

Requirements

Strong customer service skills.
Ability to work Monday through Friday, with weekends as needed.
Ability to sit at a desk and work on a computer for prolonged periods; stand and walk, give tours, and meet potential residents; lift up to 15 pounds at times; and traverse properties with stairs in a variety of weather.
Competencies include sales and closing ability, overcoming objections, follow-up discipline, problem solving, conflict resolution, de-escalation, clear and professional communication, fair housing and legal compliance knowledge, marketing and CRM proficiency, organization, administrative ability, and team collaboration.

Nice To Haves

Two years of experience in multifamily property management leasing preferred.
Entrata experience preferred.

Responsibilities

Maintain knowledge of current prices, property information, and comparable properties in the market.
Conduct sales and leasing activities to support revenue and occupancy goals, including greeting and qualifying prospects, touring the community, showing apartments, and supporting move-ins and lease signings.
Inspect apartments before resident move-ins, confirm they are ready, and coordinate outstanding items with the maintenance team.
Follow up with all leads in the CRM/PMS within 24 hours.
Complete work-order callbacks daily to support resident satisfaction.
Follow company policies and procedures and complete required monthly training in the company’s LMS.
Design and execute marketing activities to drive traffic to the community, using internet marketing tools and community-specific plans and programs.
Inspect the leasing tour daily to ensure the community and show units meet company standards, and communicate maintenance and upkeep needs to maintenance team members.
Support the lease renewal program by preparing renewal letters and packages, contacting and meeting with renewing residents before move-out dates, and ensuring renewal documents are signed and implemented on time.
Respond promptly and courteously to resident and client/owner concerns and questions, resolve or document problems, and convey requests to the appropriate individuals.
Perform other related duties as assigned.

Benefits

Monthly bonuses.
On-site housing discount.
Accrued vacation: up to 10 business days during the first year, 15 business days during the second year, and 20 business days after five years.
12 paid holidays per year, including a holiday for the employee’s birthday.
Educational programs.
401(k) with company match up to 4% of eligible compensation.
Health insurance coverage options.
Dental insurance plans.
Vision insurance coverage.
Company-paid life and AD&D insurance.
Long-term disability at no cost; short-term disability available at reasonable rates.
Flexible Spending Accounts for eligible healthcare or dependent-care expenses.
Employee Assistance Program available to employees and immediate family members from day one.
Wellness program incentives for participating in health-related activities.