Leasing Consultant

The Scion Group•Waco, TX

6d•Onsite

About The Position

The Leasing Consultant, referred to in the description as an Experience Team Member (ETM), contributes to The Scion Group’s student-living communities by delivering exceptional customer experiences and building strong community partnerships. The position combines marketing, relationship building, administration, and customer service in a fast-paced, agile, collegiate environment. It calls for strong interpersonal and problem-solving skills and a strong work ethic. The role is based at the assigned property. Working hours include daytime business hours and an after-hours on-call rotation. The company is interested in qualified candidates eligible to work in the United States but cannot sponsor visas.

Requirements

Customer-centric mindset.
Agility and flexibility in a frequently changing environment.
Strong communication and interpersonal skills when working with a diverse population.
Reliability and self-discipline.
Availability to work during summer, holidays, and Turn periods.
Eligibility to work in the United States; visa sponsorship is not available.

Responsibilities

Prioritize customer interactions and communications, and provide community and amenity tours.
Share feedback about sales barriers and customer objections with the management team.
Carry out sales and engagement initiatives as directed by management.
Recommend local marketing opportunities and messaging.
Assist with social media and communications across platforms to engage customers.
Help plan, promote, and execute customer experience initiatives, engagement initiatives, and other marketing opportunities.
Represent the community positively and professionally, in and outside the office.
Maintain knowledge of the community, market, and policies.
Log, file, and retrieve customer packages.
Assist with opening, closing, and maintaining the office, clubhouse, grounds, and amenities, including general housekeeping.
Schedule and follow up on maintenance requests to support timely resolution.
Maintain office organization and cleanliness.
Assist with after-hours lockout duties as required.