Leasing Consultant

CLK Multifamily Management•Memphis, TN

50d•Onsite

About The Position

We are looking for a customer-focused Leasing Consultant to join an apartment community team. The role helps prospective residents find a home and supports resident satisfaction and retention. The consultant responds to inquiries, tours the property, assists with leasing and documentation, maintains knowledge of availability, pricing, and lease terms, and uses property management software to manage leads, applications, communications, and records. The position also supports marketing and resident events, keeps the leasing office and model units welcoming, inspects market-ready units, communicates service needs to management, and helps resolve tenant maintenance complaints. Duties include verifying applicant information and references, processing background checks and other application materials, preparing lease agreements in accordance with applicable laws and policies, explaining lease conditions, and providing post-lease services.

Requirements

Valid driver’s license.
Pre-employment drug test and background screening.
Excellent communication and interpersonal skills.
Professional appearance and positive attitude.
Ability to work weekends and a flexible schedule.
Basic computer skills and familiarity with leasing software such as Yardi, Entrata, or similar.
Proven success in customer-focused roles.
Understanding of leasing laws and regulations.
Strong marketing and sales skills.
Excellent time and project management abilities.
Exceptional presentation and negotiation skills.

Nice To Haves

Previous leasing, sales, or customer service experience.

Responsibilities

Greet prospective residents and provide engaging tours of the property.
Respond to inquiries by phone, email, and walk-ins.
Assist with apartment leasing and complete necessary documentation.
Maintain current knowledge of availability, pricing, and lease terms.
Build relationships with residents to support retention and satisfaction.
Support marketing efforts and participate in resident events.
Keep the leasing office and model units clean and welcoming.
Use property management software to manage leads, applications, and communications.
Inspect available market-ready units and communicate service needs to management.
Explain lease terms, including length, rates, and conditions or exclusions.
Provide post-lease services, such as drafting termination notices or initiating legal action for unpaid rent.
Verify application information and references.
Prepare lease agreements according to state laws, company policies, and client specifications.
Process background checks, proof of income, rental history, and reference letters.
Update and maintain records in the property management system.
Ensure prompt resolution of tenant maintenance complaints.