Leasing Consultant

BH Management Services, LLC•Birchwood at Boulders Apartments-BH, VA

61d

About The Position

The Leasing Consultant responds to inquiries and leads from prospective clients to identify potential renters, market and lease apartments, and renew leases in accordance with Company standards and Fair Housing guidelines. The role provides excellent customer service, demonstrates commitment to the needs of internal and external customers, and represents the company professionally and courteously. Under the direction of the Community Manager, the Leasing Consultant supports the property's daily marketing, administrative, and financial operations. The position involves maintaining knowledge of the community and local market, processing leasing paperwork, preparing leases, showing apartments and amenities, supporting move-in and move-out inspections, and using third-party online leasing programs and property management software.

Requirements

Previous experience in a customer-facing or customer service role.
Demonstrated sales and closing skills.
Excellent organizational and communication skills.
Ability to work with a diverse group of people.
Where required by law, must have a state leasing license or be able to obtain the required license(s) within the timeframe required by law.

Responsibilities

Support the daily marketing, administrative, and financial operation of the property under the direction of the Community Manager.
Maintain knowledge of the community, local market competitor specials, and floor plans.
Maintain working knowledge of leasing units and documents in accordance with Company standards and Fair Housing guidelines.
Process lease application paperwork for Community Manager approval and prepare new lease contracts.
Inspect target and show units in preparation for greeting and touring prospective renters, including vacant or model units and common or amenity areas.
Inspect pre-leased apartments before move-in and promptly communicate concerns to the Service Manager or Community Manager.
Understand, use, and promote third-party online leasing programs appropriately.
Log prospect information and notifications accurately and on time in the Property Management software.
Check, respond to, and document community and individual emails, voicemails, and text messages.
Stay current on promotions and leasing incentives.
Assist with completing the Move Out Vacant Inspection Checklist accurately and within Company deadlines.
Post notices to vacate and other community communications, if applicable.
Assist with daily community inspections to ensure policies are followed and address issues, if applicable.
Perform other duties as assigned.