Leasing Consultant

HSL Asset Management•Tucson, AZ

About The Position

HSL is a locally owned and operated real estate development and management company headquartered in Tucson, Arizona. The Leasing Consultant is a service-oriented sales representative who presents the features and benefits of living in an HSL apartment community and helps current and prospective residents feel welcome. The role combines customer relations, sales, problem-solving, and community representation in a fast-paced, resident-focused team environment. The Leasing Consultant works with prospective residents to understand their needs and match them with an appropriate apartment, while supporting resident satisfaction and providing excellent customer service. The position requires a flexible 40-hour work week, including weekends. HSL emphasizes teamwork, compliance with Fair Housing and other applicable laws, and completing reasonable tasks that support company objectives. Hiring is contingent on passing a background check and drug screening.

Requirements

High school diploma or GED equivalent.
Reliable transportation for business-related tasks, a valid driver's license, and current automobile insurance.
Ability to communicate by telephone and in person with prospective residents, residents, vendors, corporate staff, and resident staff.
Interpersonal skills to build connections with prospective renters, support current renters, and reduce turnover.
Verbal and written communication skills, including the ability to answer questions professionally, write short correspondence and memos, and present information effectively.
Ability to function effectively in sales, marketing, and customer service.
Ability to compute rates, discounts, and bonuses.
Ability to explain financial and legal real estate terminology in common language.
Ability to follow detailed written and oral instructions and address problems involving a few variables in standardized situations.
Attention to detail in lease terms, conflict resolution, move-in procedures, and financial transactions.
Basic computer, internet, and typing skills.
Ability to work a flexible 40-hour work week, including weekends.
Successful hiring is contingent on passing a background check and drug screening.

Nice To Haves

One year of experience and/or training in sales, apartment leasing, property management, real estate, or a related field is preferred.
Bilingual language skills, such as Spanish, are a plus but are not required.

Responsibilities

Highlight the community, answer questions, and guide prospective residents through apartments and amenities.
Respond to prospective residents' rental inquiries in person and through digital platforms.
Maintain a professional and friendly atmosphere in the leasing office and other areas.
Physically inspect the community while showing apartments and report needed service to maintenance.
Present new rental offers and existing resident lease renewals.
Address resident-related issues and manage resident communications.
Inspect units before move-in, at move-out, and during vacancy.
Monitor local market conditions, competitors, and current trends.
Answer community-related questions and concerns as a front-line HSL representative and community expert.
Prepare prospective resident background checks, including reference letters, rental history, income verification, and lease applications.
Properly execute lease terms and take necessary steps in cases of resident default.
Attend meetings and assist with reports, resident communications, move-out inventories, market surveys, and other team preparation.
Complete additional duties assigned by a supervisor.

Benefits

Sign-on bonus, eligibility for community performance-based bonuses, referral bonuses, and other potential incentives.
20% employee lease rental discount, excluding Encantada and Flin branded properties.
Paid vacation, personal, and sick time accruing from day one.
Paid off-site and on-the-job training.
Medical plans subsidized by HSL.
Dental plans.
Vision coverage.
Short-term disability.
Company-paid long-term disability.
Company-paid group life insurance.
Employee Assistance plan.
401(k) retirement plan with a 50% match up to 3% of income.
Potential for career advancement, with more than half of current Assistant Community Directors, Community Directors, and Regional Asset Managers promoted from within.