Leasing Consultant

Waypoint Management Services • Jacksonville, FL

11d

About The Position

Waypoint is seeking a service-focused Leasing Consultant to help create exceptional living experiences for residents. The role uses sales, customer service, and marketing skills to connect with prospective residents, introduce them to the community, and convert inquiries into leases. The Leasing Consultant serves as a relationship builder and brand ambassador throughout the prospective resident’s experience, from initial contact through move-in and beyond.

The position includes managing the leasing process, contributing to occupancy and retention goals, supporting marketing and outreach, maintaining organized leasing records, and ensuring the leasing office, model apartments, and community amenities are ready for tours. The role also provides service to current and prospective residents and requires knowledge of Fair Housing laws, lease documents, tenant-landlord regulations, and company policies. Weekend rotation availability is required.

Requirements

• High level of energy, enthusiasm, and a positive, solutions-oriented mindset in a fast-paced environment.
• Strong communication, sales, and customer service skills.
• High school diploma or equivalent required.
• Valid driver’s license required.
• Availability to work a weekend rotation.
• Minimum of 2 years of leasing, sales, or hospitality experience preferred.

Nice To Haves

• Familiarity with Yardi and CRM systems.
• Knowledge of Fair Housing regulations.
• Bilingual in English and Spanish.
• Minimum of 2 years of leasing, sales, or hospitality experience.

Responsibilities

• Build relationships with prospective residents through tours, calls, emails, and in-person interactions, and present apartment homes and community amenities professionally.
• Explain community features, floorplans, amenities, pricing, and comparisons with local competitors.
• Respond promptly to inquiries, conduct follow-ups, overcome objections, and convert prospects into leases.
• Manage the leasing process, including applicant qualification, lease preparation, move-ins, rent calculations, prorations, and financial communications.
• Assist in evaluating applicant documents and preparing files for manager approval.
• Maintain accurate, organized records of leasing activity, prospect traffic, application materials, lease files, and system updates.
• Contribute to occupancy goals through new leases and renewals, and manage a future resident waitlist.
• Support marketing efforts through outreach and networking to generate leads and referrals.
• Keep the leasing office, model apartments, and community amenities tour-ready and presentable.
• Address current and prospective residents’ inquiries and concerns courteously and efficiently to support satisfaction and retention.
• Understand and apply Fair Housing laws, lease documents, tenant-landlord regulations, and company policies.
• Perform other job-related duties as assigned.

Benefits

• Monthly leasing and renewal bonus.
• Monetary Leaser of the Month reward.
• Competitive wage.
• Employee housing discount program.
• 120 hours of PTO in the first year, increasing progressively with tenure.
• Two floating days per year.
• Medical, dental, and vision benefits subsidized and provided on day one.
• 401(k) with company match.
• Employee recognition monetary reward.
• Commuter benefits.
• Employee referral program.
• Professional development training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED