Leasing Consultant

Brookfield Properties • Kissimmee, FL

12d • Onsite

About The Position

Leasing Consultants create a welcoming experience for visitors, prospective residents, and current residents. They manage leasing goals, including occupancy and rent growth, build rapport with prospects and residents, manage leads in the CRM, schedule and conduct apartment tours, and encourage prospects to apply. The role supports prospects throughout the rental process, from initial contact through screening, leasing, and move-in, while helping them find a home in the community.

The position combines customer service, sales, and leasing administration. Consultants provide information about apartments and communities, conduct personalized tours, follow up with prospects, manage leasing requests and applications, prepare leases, and coordinate move-in readiness with the maintenance team. The role requires a flexible schedule that includes evenings and weekends, with regular days off Monday through Friday.

Requirements

• High school diploma or GED.
• At least 1 year of sales and customer service experience, including achieving sales goals in a fast-paced environment.
• Knowledge of federal and state apartment housing laws and compliance with Fair Housing laws and leasing policies and procedures.
• Demonstrated ability to set and achieve goals and follow a sales process.
• Strong written and verbal interpersonal communication skills.
• High energy, customer-service focus, sales aptitude, persuasiveness, and ability to close sales.
• Reliability, attention to detail, personal accountability, self-motivation, and ability to work independently.
• Ability to work well with diverse individuals.
• Ability to work a flexible schedule, including evenings and weekends; regular days off fall Monday through Friday.
• Valid driver's license where required by the property.

Nice To Haves

• Associate degree in Customer Service or Hospitality.
• One to two years of leasing experience in the multifamily property management industry.
• Proficiency with Yardi CRMIQ.
• Knowledge of affordable housing programs and Microsoft Office.

Responsibilities

• Deliver attentive service to prospects and residents and guide prospects through the leasing experience.
• Handle prospect calls, emails, chats, and texts, and encourage prospects to apply.
• Communicate information about the community and apartments, conduct personalized tours, and show apartments to generate leases.
• Use effective sales techniques to close leases and support occupancy goals.
• Maintain knowledge of apartments, amenities, rental processes, local attractions, competitive rental rates, and promotions.
• Monitor, qualify, and follow up on inbound leads using the CRM, completing assigned tasks on time.
• Manage leasing requests from existing residents, including lease breaks, roommate additions, and unit transfers.
• Process applications, communicate screening results, prepare and send leases, and collect required move-in documentation.
• Inspect apartments before move-in and coordinate outstanding readiness items with the maintenance team.
• Complete move-in procedures and all leasing paperwork in accordance with established policies and procedures.
• Work collaboratively with the onsite team and maintain a favorable image of the community.

Benefits

• Full benefits package
• Vacation/PTO
• 401(k) retirement plan with employer match
• Bonus or commission programs, including competitive leasing and renewal commissions
• Education assistance
• Associate housing discounts
• Referral, training coach, renovation, and lease-up bonuses, and leasing and occupancy contests

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED