Leasing Consultant

AION Management•Baldwin, PA

12d•Onsite

About The Position

Under the direction of the Property Manager, the Leasing Consultant at The Alden in Pittsburgh is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service. The role conducts leasing and marketing activities, supports property administration and resident move-ins, and helps maintain the property’s appearance and service standards. The Leasing Consultant must be available for resident functions, community-affiliated events, weekends, and holidays.

Requirements

High school diploma or equivalent; college preferred.
One year of customer service or sales experience, or relevant education.
Strong computer skills, including Microsoft Office (Word and Excel).
Excellent verbal and written English communication skills.
Ability to walk apartments and grounds, including steps and stairs.
Ability to occasionally lift 20 pounds or less.
Availability to work weekends and holidays.
Valid driver’s license.

Nice To Haves

College education.

Responsibilities

Conduct leasing activities, respond to telephone inquiries, provide apartment and amenity tours, follow up with prospects, and coordinate move-ins.
Recommend strategies and programs for on-site marketing activity.
Develop and monitor merchant and neighborhood referral programs for move-in packets, newsletters, and resident retention.
Initiate sales outreach plans involving new development, community management, internal and external communication, and support.
Recommend programs and strategies to increase qualified traffic and closing ratios.
Attend weekly marketing meetings.
Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.
Inspect apartments with new residents at move-in and complete necessary paperwork.
Support the Assistant RE Manager with tracking renewals, lease expirations, and notices to vacate.
Collect, process, and report receipt of application fees, security deposits, rents, and other fees accurately.
Enter prospect and resident data into Entrata in a timely manner.
Keep files, desk, and leasing area organized.
Comply with Fair Housing regulations, local and state regulations, and other laws related to property-specific guidelines and occupancy standards.
Inspect market-ready units and models each morning.
Assist in planning and preparing resident functions.
Walk the property to assess curb appeal and overall appearance.
Assist with monitoring and directing service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
Provide excellent customer service and maintain a courteous, professional attitude toward customers.
Maintain availability for resident functions, community-affiliated events, weekends, and holidays.
Perform other duties as required and maintain leasing office standards.