Leasing Consultant
About The Position
The Leasing Consultant drives occupancy and delivers an exceptional resident experience by leasing apartments, engaging prospective residents, and supporting current residents. The role provides a high-energy, sales-driven, customer-focused experience and supports leasing, marketing, administrative, compliance, and property operations at the community. The position is onsite at 21 Oaks in Columbia, South Carolina, and reports to the Community Manager (General Manager). It is full time, with 30 or more hours per week. The schedule is primarily Monday through Friday, with weekend and extended hours required based on business needs and leasing activity.
Requirements
- Strong customer service and sales skills.
- Effective written and verbal communication skills.
- Basic to intermediate math skills.
- Comfort using computers and property management systems.
- Strong organization and attention to detail.
- Reliable, punctual, and professional.
- High school diploma or equivalent.
- Ability to walk the property and conduct tours regularly; frequently sit, stand, and move throughout the community; occasionally lift up to 25 pounds and assist with light physical tasks; and inspect units and navigate stairs and multi-level buildings.
Nice To Haves
- Previous leasing, sales, or customer service experience.
- Experience in student housing or multifamily.
Responsibilities
- Greet and engage prospective residents and provide a strong first impression.
- Tour model units, available apartments, and amenities.
- Convert prospective residents into leases using effective closing techniques.
- Respond promptly to phone, email, and internet inquiries.
- Assist prospects with online applications and the leasing process.
- Maintain strong closing ratios and contribute to occupancy goals.
- Deliver service aligned with the B.HOM playbook and build relationships with residents and prospects.
- Support resident retention through positive engagement and service.
- Use marketing strategies to drive traffic and leasing activity.
- Maintain detailed, accurate prospect traffic and leasing data.
- Assist with market surveys and competitor analysis.
- Support resident events and community engagement initiatives.
- Prepare and audit lease files and documentation for accuracy.
- Collect deposits and move-in fees and comply with company policies and procedures.
- Assist with move-ins, move-outs, and unit inspections.
- Submit and track service requests as needed.
- Support unit inspections, move-in readiness, and the resident turn process.
- Maintain the cleanliness and presentation of the office, model units, and common areas.
Benefits
- Competitive compensation and leasing bonuses.
- Medical, dental, and vision benefits.
- 401(k) with company match.
- 12 weeks of paid parental leave.
- Company-paid sabbatical leave.
- 13 company-paid holidays.
- Birthday holiday.
- Paid time off starting at 120 hours per year.
- Sick and safe time.
- Short-term and long-term disability insurance.
- Pet insurance options.
- Career growth opportunities within a rapidly growing organization.
- A people-first culture focused on development and success.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
