Leasing Consultant

IDM Companies • Vancouver, WA

3d

About The Position

The Leasing Consultant is the first point of contact for customers and helps the community reach and maintain established occupancy goals. The role builds rapport with prospective and current residents and supports an excellent customer experience throughout tours, applications, move-ins, and tenancy.

The Leasing Consultant assists with marketing and outreach, tours prospects through the property, explains amenities and the local community, and maintains knowledge of communities, floor plans, and availability. The role also supports applications and move-ins, provides attentive service to residents, and helps coordinate work orders and communications with maintenance staff and management.

Requirements

• 1–3 years of relevant property management experience.
• Excellent customer service skills and strong attention to detail.
• Basic leasing knowledge, including Fair Housing Laws.
• Team-oriented approach and willingness to provide concierge-level customer service.
• Ability to work in a fast-paced, self-directed, entrepreneurial environment.
• Proficiency with Microsoft Office Suite.
• Must be able to work weekends.
• Ability to sit, stand, and walk for prolonged periods.
• Ability to lift up to 15 pounds.

Responsibilities

• Assist the manager with marketing efforts, including outreach, preferred employer programs, networking, and social media campaigns.
• Tour the property with prospects, answer questions about amenities, the local community, and the grounds, and generate interest in the community.
• Build familiarity with the IDM family of communities, floor plans, and availability.
• Highlight community quality and lifestyle by discussing amenities, property location, and the surrounding area.
• Facilitate prospect applications by collecting information, initiating background checks, compiling files, and maintaining contact with prospects.
• Provide detailed move-in information to incoming residents.
• Deliver a high level of service to residents to exceed expectations and support resident retention.
• Plan and organize required office activities and paperwork with attention to detail.
• Assist with coordinating work orders, meeting resident needs, and communicating with maintenance staff and management as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed