Leasing Consultant

Onni Group of Companies • Phoenix, AZ

8d

About The Position

As a Leasing Consultant, you are part of the Leasing Team responsible for presenting the properties to prospective residents and helping drive and retain property revenue. You work with the Property Manager, Assistant Property Manager, Resident Services, and other Leasing Consultants to deliver leasing results and support the team. The role covers the prospective-resident lifecycle, from initial inquiries and tours through application processing and move-in, as well as resident retention and customer service.

The position also includes marketing through social media and rental listings, managing leads and leasing records, contributing market and pricing recommendations, maintaining leasing spaces and vacant apartments, and meeting leasing goals. Employees must follow company procedures and applicable laws, complete company training, and may be assigned other related duties. The role may involve using AI tools, subject to company policies, privacy and confidentiality requirements, applicable laws, and review and disclosure expectations.

Requirements

• High school diploma.
• At least one year of residential leasing and/or management experience.
• Excellent customer service and interpersonal skills, including the ability to relate to others and communicate effectively and sensitively with all levels of management.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Sensitivity when handling confidential matters.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to communicate technical concerns with adequate detail, speed, and accuracy.
• Ability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, including a telephone, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Compliance with all safety requirements.
• Ability to maintain a regular schedule that may require overtime, weekends, and holidays.
• Ability to perform the listed physical demands, including occasionally lifting or moving up to 25 pounds.

Nice To Haves

• Prior experience with a revenue management system is strongly preferred.
• Prior experience with Yardi or an equivalent property management system is strongly preferred.
• Prior experience with customer reputation management tools is strongly preferred.

Responsibilities

• Tour prospective residents and work to convert prospects into applicants.
• Manage prospective residents’ experience from initial phone calls through appointment scheduling, onsite tours, and lease application processing.
• Understand application requirements and process documents needed to screen prospective residents.
• Maintain the leasing office, tour route, amenities, and model apartments to exceptional standards.
• Generate leads through outreach marketing, consistent follow-up, and efforts to improve leasing absorption.
• Conduct final apartment inspections before move-ins and complete move-in paperwork with new residents.
• Work with the leasing team to assess vacant apartments and ensure they meet Onni standards and are ready to show.
• Create and post at least 20 TikTok videos per month featuring property tours, amenities, resident experiences, and neighborhood highlights; use or create a personal TikTok account for this purpose.
• Maintain active rental listings on Facebook Marketplace, refresh listing content regularly, and promptly engage with inquiries; use or create a personal Facebook account for this purpose.
• Follow daily lead-management software procedures for prospect follow-up, new-resident workflow, and lease execution.
• Ensure apartment lease negotiations use pricing and specials approved by management.
• Set a confident example for the team and provide exceptional service to customers, vendors, and colleagues.
• Answer and record daily leasing traffic, phone calls, emails, and follow-ups.
• Help the Leadership Team develop marketing and pricing recommendations to support leasing absorption and rent growth.
• Manage leads in CRM software and complete guest cards.
• Generate daily and weekly reports.
• Give and receive feedback professionally and contribute to team collaboration and problem-solving.
• Prepare and maintain new and existing lease files in accordance with the leasing workflow.
• Develop expertise in verifying applicant income requirements.
• Meet or exceed leasing goals.
• Shop competitive properties quarterly to understand the local market.
• Assist with and attend resident events hosted by the property team.
• Support occupancy and resident retention by following the lease-renewal management program.
• Promote and participate in company-sponsored training programs and complete required training in areas including accounting, fair housing, marketing, leasing, and customer service.
• Comply with company guides, policies, procedures, safety requirements, and applicable local, state, and federal laws.
• Complete daily opening and closing procedures and perform other duties as required.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED